Guest Assistant (Male)/ Nhân Viên Lễ Tân (Nam)

Job Responsibilities

• Guest information distributor in Azerai.

• Handling C/I and C/O, escort the guest to the room and accommodate special requests.

• Understand room status; know room location, types, room availability and room rate.

• Use suggestive selling technique to sell room and activities in or out of the hotel.

• Handling billing of the guest upon departure time.

• Stand by at front desk.

• Understand all guest activities details to inform to the guest.

• Aware and take care flight tickets of the guest.

• Charging of guest activities.

General Operational Duties

• Understanding of all hotel facilities and operation times of spa & restaurant.

• To always keep office area clean & tidy.

• To be aware of emergency procedures and always able to take proper action.

• Understand telephone courtesy.

• To always be punctual and arrive at work as scheduled.

• To maintain high standard of personal grooming and hygiene.

• To always work closely with other Front Office staff and Front Office Manager relating to guest services.

• To always maintain effective internal and external communication and make sure to handle all calls in a very courteous manner.

• To ensure good teamwork amongst staff in the department.

• To maintain high degree of morale within department.

• To attend meeting, briefing and training as assigned by department head.

• Ensure all equipment at the front desk is in order for operation.

• To ensure all policies and procedures are adhered to.

• To assume other duties as assigned by The Front Office Manager.

• Coordinate guest special request with the appropriate department

• Develop a strong knowledge of hotel facilities in or out side of the surrounding town.

• Handling guest complaint, and follow up or refer to the appropriate person

· Strong oral and written communication skills in English and Vietnamese

· Highly self-motivated

· Team player.

LANGUAGES: Good English and Vietnamese

Thank you for your interested in Azerai Can Tho opportunities.