Director of Rooms

• DOR to manage and coordinate the FO, Housekeeping and in charge of the loyalty program

• Ensure the safety and security of the hotel guest and staff

• Run the day-to-day operation in the Rooms Division including Front Office, Housekeeping, Laundry and Guest services.

• Aware of visa procedures of sponsored guests and follow up of incoming guest.

• Handle inquiries concerning room reservations, complaints etc.

• Ensure the achievement of the highest occupancy in the hotel at the best rate, as per hotel target.

• Solving difficult guest situation.

• Deal with overbooking, ensuring the best revenue for the hotel and guest satisfaction.

• Receive and deal with verbal or written complaints.

• Optimise average room occupancy and average room rate.

• Control reports, deductions, offer bills, and welcome drinks.

• Attend to arrival of guests, and possibly VIPs, if any.

• Spot check on all outlets to ensure of consistent quality service.

• Inspect rooms to ensure standards and quality.

• Perform miscellaneous job-related duties as assigned.

• Supervise, co-ordinate and ensure close cooperation with all departments in the hotel.

• Ensure the brand standard and the quality is applied at all time.

• Co-ordinate all walkover within the hotel.

• Ensure that sufficient VC rooms are available for possible Walk-in clients.

• Brief staff about daily activity of the hotel and their respective Managers.

• Inspect all public areas, F&B outlets, back of the house, whenever possible take action or report to the concerned HOD, and follow up on the action taken.

• Assist in all Front of the House tasks.

• Ensure that the team members are doing their tasks correctly and efficiently.

• Ensure guests are attended quickly and any complaints handled tactfully and diplomatically.

• Train, and ensure that the on job trainings schedules are happening and liaise with the HRTM for all future and ongoing training for all departments.

• Monitor all team in all departments’ performance on a constant basis ensuring all procedures are carried out correctly.

• Ensure timely submission of all relevant reports and information to all departments in the morning. (GM, Finance, F&B, FO…)

• Analyse departmental Profit and Loss report of each month and present it to the executive committee and the GM.

• Participate in preparing the hotel budget and do the rooms division budget.

• Check if all special rates have the appropriate authorization by competent person.

• Consult with the Sales Department, for the marketing strategy.

• Monitor credit limits stringently.

• Check existing and create new procedures in all revenue centres ensuring they do not hinder the service provided to the guest.

• Participate in weekly and daily meeting.

Please send your CV in English to email Tin đã hết hạn or apply directly on Hoteljob website