Laundry Manager (Quản lý giặt là)

Manage the laundry operations to include all guest room/suite linens and all linens for multiple outlets and catering/convention facilities, fabric repairs, and/or guest dry cleaning services to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

Main duties:

• Ensure that all items laundered and dry cleaned within the hotel’s laundry are finished to the highest standard achievable and returned to the guests or staff in immaculate condition

• Organize movement of dirty and clean laundry and of guest valet service

• Monitor the progress of the laundry personnel each day to ensure that they are working to standards in the allotted amount of time.

• Coordinate linen handling such as daily sorting and inventory; clean linen distribution, solid linen collection, and storage room organization.

• Driving to deliver Luxury Experiences to guests, to achieve Heartbeat target

• Develop and update department SOPs (standard Operation Procedure), JD (Job description) and implement it to enhance the guest experience

• Manage day-to-day activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognise good performance.

• Highly Competitive salary
• Paid annual leave
• Health insurance

Required Skills:

• Proficient in the use of Microsoft Office

• Problem solving, organizational and training abilities

• Strong Leadership skills in managing teams

Qualifications:

• Diploma in Hotel Administration, Hotel Management or equivalent

Experience:

• 3 years housekeeping/ laundry experience preferably in a hotel of similar size and complexity and including supervisory experience.

CV in English