Duty Manager ( Front Office)

Hạn nộp: 28/06/2019
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Quận Tân Bình - TP HCM

Giờ làm việc
Giờ hành chính

Loại hình
Khách sạn/ Khu căn hộ

Ngành nghề
Tiền sảnh

Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng

Cập nhật
10/05/2023 12:35

Mô tả công việc

• Receive and deal with verbal complaints. Forward to FO Manager when necessary.

• Monitor their performance on a constant basis ensuring all procedures are carried out correctly.

• Ensure guests are attended quickly and any complaints handled tactfully and diplomatically.

• Ensure that the Front Office team welcomes the customer properly.

• Ensure that there is a good working environment for all associates.

• Ensure that there is compliance to all work legislation in the department.

• Develop a spirit of application, service and creativity in the team.

• Be aware of room status and also the competitors’ status.

• Assist all Front Desk activities when needed.

• Attend VIP’s arrival, if any.

• Optimise the occupancy rate and average room rate.

• Check discrepancy report and action accordingly.

• Check the management of “no-show”.

• Ensure the achievement of the highest occupancy in the Hotel at the best rate, as per hotel target budget.

• Deal with overbooking and ensuring the best revenue for the hotel and guest satisfaction.

• Assist in all Front of the House tasks.

• Solving difficult guest situation.

• Handle inquiries concerning room reservations, complaints etc.

• Optimise average room occupancy and average room rate.

• Inspect rooms to ensure standards and quality.

• Perform miscellaneous job-related duties as assigned.

Quyền lợi được hưởng

13th month salary
Public holidays cash benefits (New Year, Lunar New Year, Liberation Day, International Labour Day, National Day, King Hung’s Death Anniversary)
Annual leave: 12 days per year (+public holidays mentioned above) Social insurance (8%), Health insurance (1.5%), Unemployment insurance (1%) paid by the employee/ gross Salary
24/24 Personal Accident Insurance
Parking fee
1 duty meals at Staff Canteen
Uniform covered by the Hotel

Yêu cầu công việc

• University graduate / Hotel Management related course
▪ At least 5 years experience in the same capacity preferrably in 4* or 5* Hotels.
• Opera know - how
•Fluentl in English
• Excellent leadership skills; Proactive

Yêu cầu hồ sơ

Please send your CV in English to email Tin đã hết hạn or apply directly on Hoteljob website

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Sắp xếp đánh giá:

IBIS Saigon Airport Hotel

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Quy mô:
2 Hồng Hà, Phường 2, Tân Bình, Hồ Chí Minh, Việt Nam
Ibis Saigon Airport is located in front of the International Airport, Tan Son Nhat at only 3 minute walking distance. The hotel is located in the dynamic district of Tan Binh; which is the area where are located the major Airline Head Quarters; Parkson CT Plaza; Software city & different others companies. Only 6 kilometer far from the city center, where we can find the key attractions and point of interest. It is the only International economic hotel located in the dynamic district of Tan Binh. 70% of the total tourists in Vietnam, visit HCMC. A stable, secure and very peaceful place always welcoming tourists and investors around the world.