Nhân viên Lễ Tân

• Performs Front Office, Reception and Information operations, applying the organisational structure defined by the Front Office Manager

• Forms the link and interfaces between the hotel's different departments and various points of reception. Be mobile.

• Takes care of guests from their arrival through to their departure. Contributes to guest satisfaction at all times by providing high quality services throughout their stay.

• Promotes the hotel's offer. Helps meet the department's quantitative targets through his/ her sales efforts.

Professional techniques/ Production.

• Manages the flow of hotel customers, keeping waiting times to a minimum.

• Makes the guest's stay easier, providing appropriate information and solutions to meet his/her needs.

• Takes care of the arrival and departure processes for guests in compliance with internal procedures.

• Informs guests about the formalities, any particular conditions relating to their stay and the services available in the hotel.

• Handles phone calls.

• Passes on information as necessary to other departments (floor staff, technical etc) and to other members of the department

• Ensures that all guest documentation is up-to-date and available.

• Handles reservations for all points of sale as needed.

• Be the point of contact for information both destined for hotel customers and concerning them.

1. Competitive salary and benefits.

2. Stable and friendly working environment..

• Good listening skills and ability to anticipate.

• Good presentation, confident speaking skills.

• Dynamic

Experienced is preferable

Can speak English/Chinese

Send to email: Mr Nhan: Tin đã hết hạn