Assistant Reservation Manager (Khách sạn 5 sao - Carinae)

 Ensure all staff are fully trained on the reservation systems available and fully conversant with the rates, packages and any special offers available

 Give solution in case guests complain and unsanctified upon booking.

 Follow up the email replied to guests within 24 hours or not.

 Follow up, monitor, fix and remind the team if any reply to guests is not correct as standard.

 Monitor reservation do group booking and VIP guests

 Guide and ensure all staff followed up SOP of reservation.

 Booking must be checked one day in advanced, preparing document and handing over to receptionist.

 Maintain a close working relationship with all departments of the resort.

 Know all room rate information, package, promotion and exact transferring for staffs & guests.

 Deal with urgent issues with receptionist in the date.

 Timely inform matters affecting customer or employee to Customer Service Director.

 Taking responsibility for doing reports Customer Service Director requests.

 Being able to handle guests complains with good manner according resort policy.

 Do forecasting of rooms occupancy, preparing relevant report on projected revenues.

 Handle over booking, follow up and ready for changing room category or transfer hotel situations.

 Control resort availability and allotment to maximize hotel revenue

 To be ready and responsible to perform any other duties and designated or required by Management from time to time

 Be responsible to assign the staff to operate the office, document, stationery and ensure smoothly operating

 Monitors performance of staff on a regular basis

 Uses leading and managerment skill effectively for new staff or cross-training staff within the reservation

 Monitors staff productivity and performance and taking appropriate actions when necessary to ensure departmental goals and targets are achieved

 Be concerned with staff discipline and staff performance and help to develop skills for all staff within the section

- Bữa ăn trong ca làm việc, các chế độ BHXH, BHTN, BHYT theo quy định của Nhà nước

- Bảo hiểm Empire Care 24/7

- Mức lương cạnh tranh và nhiều chế độ phúc lợi hấp dẫn

- Cơ hội được làm việc trong môi trường chuyên nghiệp

- Cơ hội phát triển kỹ năng nghề nghiệp và tiếng Anh

- Được sử dụng nhiều chế độ ưu đãi của Tập đoàn

- Excellent verbal and written communications skills in English, additional foreign language is preferred.

- Outstanding office computer skills.

- Pro-active with a passion for luxury hospitality;

- Minimum three years of experience at the same equivalent in hospitality.

- Outstanding communication skill.

• Tổ hợp du lịch & giải trí Cocobay ( Bộ phận Nhân Sự - Khối Vận Hành)/ Hospitality Division- HR Department in Cocobay
• Địa chỉ: Đường Trường Sa, Phường Hòa Hải, Quận Ngũ Hành Sơn, Đà Nẵng/ Truong Sa street, Hoa Hai Ward, Ngu Hanh Son District, Da Nang city
• Điện thoại/ Phone: 0915291059
• Hotline: 0356 513 382 (Mr.Nhật)
• Email: Tin đã hết hạn (Subject include: Name – Applied Position)
• Ấn nút Like trang fanpage để nhận các bảng tin tuyển dụng mới nhất/ Like Cocobay Recruitment Fanpage to receive the lastest recruitment news:https://www.facebook.com/EmpireGroupCareer/