[Tây Hồ - HN] Cinema Manager - Quản Lý Cụm Rạp D'. Le Roi Soleil

The Cinema Manager will lead the business by driving customer service, developing the site team, and maximizing opportunities for growth.

Key Accountabilities

• Ensure that all staff are trained and practice CGV's Steps of Service and customer recovery.
  
• Comply and implement all Company policies and procedures to ensure operational excellence.
  
• Ensure all employees are performing in accordance with the required standards of the business.
  
• Manage the employee performance review process.
  
• Comply with company procedures when managing employee performance counselling and disciplining activities.
  
• Communicate the objectives of the business, marketing campaigns and initiatives, and other general business matters that relate to site employees.
  
• Collaborate with Director of Operations and persons related to enable the training and development of all staff including Management;
  
• Achieve the following targets: EBITDA (as well as achievement of key ratios); admissions per total site hours (salaried and non-salaried); PC; strike rate; and box office revenue (admissions and ATP). - Meet group sales targets.
  
• Strategic Initiative.
  
• Provide operations management with feedback and develop improvement initiatives.
  
• Analyse business performance and make any necessary adjustments to ensure they align with operational requirements.
  
• Identify and minimize risks to the business. Forecast business levels and adjust resources accordingly.
  
• Implement and execute organisation-wide programs, promotions, and initiatives according to relevant briefs.
  
• Implement site specific marketing initiatives.
  
• Regional sites will require development of own marketing programs and running required advertising campaigns.
  

• 13th salary payment and performance bonus
  
• Social, Health and Unemployment Insurance as Vietnam current law
  
• Premium healthcare and annual Medical Check
  
• Free film vouchers
  
• Training and Development opportunity
  

• University or College graduated.
  
• 5 years working experiences at the same position in Hospitality Management (hotel & restaurant), Food & Beverage and Customer Service or related fields.
  
• Strong communication, customer service and leadership skills.
  
• Passion of movie, strive for result.
  
• Good command in English.
  
• Good at Office computer skills
  
• Dynamic, proactive, and well-organized.
  
• Able to work on shifts/ weekends and Public Holidays.