Front Office Manager (Trưởng Bộ phận Tiền sảnh)

The Front Office Manager is responsible for the smooth co-ordination and supervision of the entire Front Office area. The Front Office Manager makes service and operation decisions for the unit, taking into account the Hotel’s philosophies, policies, standards and procedures and is responsible for both the day to day running and longer term strategic development of the Department.

Drawing upon the specialist and support departments for advice and assistance, the Manager is responsible for the unit’s Strategic Business Planning, Administration, Human Resources Management, Quality, Marketing, Financial Management and Service Delivery.

Detailed duties are listed as below:

A. Strategic Business Planning

1. Prepare and implement annual business plan for the unit. Define the strategic positioning of the unit both in the internal and external environment and analyse strengths, weaknesses, opportunities and threats.

2. Lead the Department in establishing specific and measurable goals covering all aspects of the Departments operation, devising and implementing action plans for their achievement.

B. Administration

3. Preparation of internal administration documents on a timely basis, correspondence, record keeping, direct purchasing and the establishment and maintenance of par levels as appropriate.

C. Human Resources Management

4. Drawing upon the assistance of the Human Resources Department, and in the environment of multi-skilling and creative rostering, the Front Office Manager will be accountable for the effective management, in accordance with Hotel policies and philosophies, of associates at each level.

5. Responsibility for effective recruitment, training and development, certification, performance evaluation, turnover reduction and optimisation of productivity through efficient work practices and associate rostering.

6. Support and reward associate innovation.

7. Maintain open communication with peers, superiors, and subordinates at all times.

D. Financial Management

8. In conjunction with the Finance Department, the Front Office Manager is responsible for setting and meeting financial forecasts and budgets; whether the department is revenue and profit producing, or focused on cost control.

9. Analysis and report preparation will include, but not be limited to, preparation and understanding of profit and loss statements, capital expenditure proposals and understanding and explanation of variations between forecasts and results.

E. Service Delivery

10. Responsible for the day to day management of associate working in the Department.

11. Undertake other duties as required by Hotel/Resort Management.

12. Align working style, working practices and conduct with Vmembers' Vision, Corporate Values and Policies. To comply with The Code of Conduct at all times.

13. Be well versed and knowledgeable of Fire and Evacuation procedures as well as health and safety requirements in the workplace.

14. Coordination of all aspects of the departments operation to ensure that the services of the Department are delivered to guests or internal customers with the aim of exceeding guest expectations and in accordance with Brand Standards and Procedures.

You will be a part of friendly and effective team who receives:

- Competative salary

- Modern and environmental friendly working place

- Bonus basing on hotel revenue

- Good benefit and incentive offer

- Have opportunities of career development

- At least 4 years in supervisor position and above in Front Office service.

- Excellent English competency.

- Good communication

- Good management skill

- Have good sense of team work working

1. Sơ yếu lý lịch có công chứng (không quá 06 tháng);

2. Giấy khám sức khỏe có xác nhận của bệnh viện (không quá 06 tháng);

3. Bản sao văn bằng, chứng chỉ có công chứng;

4. Bản sao hộ khẩu, CMND có công chứng

5. 02 ảnh 3x4

Candidates are encouraged to submit your online application via the mentioned email or hoteljobs.vn