Nhân Viên Đặt phòng - Reservation Agent

• Processes reservations by mail, telephone, cable, fax or central reservation systems referral.

• Processes reservations from the sales office, other hotel departments, and travel agents.

• Knows the type of rooms available as well as their location and layout.

• Knows the selling status, rates, and benefits of all packages plans.

• Knows the credit policy of the hotel and how to code each reservation.

• Creates and maintains reservation records by date of arrival and alphabetical listing.

• Determines room rates based on the selling tactics of the hotel.

• Prepares letters of confirmation.

• Communicates reservation information to the front desk.

• Processes cancellations and modifications and promptly relays this information to the front desk.

• Understands the hotel's policy on guaranteed reservations and no-shows.

• Processes advance deposits on reservations.

• Tracks future room availabilities on the basis of reservations.

• Helps develop room revenue and occupancy forecasts.

• Prepares expected arrival list for front office use.

• Assists in preregistration activities when appropriate.

• Monitors advances deposit requirements.

• Handles daily correspondence. Responds to inquiries and makes reservations as needed.

• Makes sure that files are kept up to date.

• Maintains a clean and neat appearance and work area at all times.

• Promotes goodwill by beings courteous, friendly, and helpful to guests, mangers, and fellow employees.

• Walk around with the client and ensuring that they secure whatever services they are in need of.

• Getting information about areas of interest in order to target more clients in particular seasons.

• Making arrangements for clients travel programs.

• To be aware of all front office procedures and assist with reception duties when required.

• To be fully aware of and adhere to health and safety, fire and bomb threat procedures.

• Willing to undertake any reasonable request made by management in any other areas of the house.

• Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website.

• Configuring rates on hotels Property Management Systems (PMS)

- International Working Environment

- Internal Career Advancement

- Training Opportunities within The Ascott Group

• Ability in speaking, reading, writing and understanding the primary language used in the workplace and used by guests.

• Experience in hotel-related desired, Hotel software and their functionalities.