Director, Electronic Gaming

 Responsible for all operations, technical and administrative duties involving the Electronic gaming Department.

 Develop, implement and monitor electronic gaming policies and procedures to ensure compliance with the goals and objectives of the casino.

 Develop strategies to create service levels designed to expand guest attendance and increase electronic gaming profits.

 Develop, implement and monitor a Department budget. Understanding and documenting reports monthly as to any variances.

 Develop and structure department operational goals and objectives, enforce organizational policies and procedures.

 Maintain on-line records of all slot machines, determine slot machine mix, pay out percentage and locations to maximize electronic gaming revenues.

 Monitor and manage service levels through analysis of reports and follow through.

 Work closely with Marketing Department in the establishment of electronic gaming promotions programs which are unique, exciting and revenue, profit generating.

 Monitor and manage service levels through reporting and follow through.

 Establish internal operating procedures with Surveillance and Security departments and any additional safeguards as necessary to protect casino assets, customers, employees and property.

 Establish outstanding customer relations with guests.

 Establish and maintain an effective business relationship with vendors.

 Manage the electronic gaming operation to meet financial and operational goals and objectives.

 Provide direction, support and training to all electronic games staff to achieve the highest standard of customer service.

 Assist in the design and configuration of the casino electronic gaming floor in an effort to maximize the financial

• Professional and multi-cultural working environment
  
• Top competitive HR compensation & benefits in the industry
  
• Career development opportunity in one of the biggest Casino companies in the world
  

Qualifications/Requirements

 At least five (5) years of Electronic gaming Management experience; or, ten (10) years’ experience working with, or in, sophisticated electronic games operations, including operational experience in strategic management of electronic games operations.

 Ability to make judgments and decisions regarding guest and employee complaints.

 Ability to analyze and develop time lines, project resources, monitor and evaluate results.

 Ability to develop and implement policies and procedures.

 Ability to deal effectively with the general public and casino staff.

 Excellent customer service skills.

 Excellent verbal and written communication skills.

 Ability to write reports and maintain electronic games files and employee schedules.

 Ability to develop and implement training needs for employees and casino members.

 Knowledge of Casino operations

 High School Degree, College or University Degree in related field preferred, from an accredited institution, and/ or equivalent work experience.