Director, Surveillance Operations

 High level liaison with executives and Division Heads of other departments.

 Engender a positive, focused and proactive – results-based monitor room team and Special Investigations team

 Proactively direct the team to create and maintain a respectful and harmonious team.

 Manage a diverse workforce (nationalities and skills).

 Oversee coaching, counseling and disciplinary matters.

 Oversee department SOPs are up-to-date and in line with company standards.

 Oversee recruiting and training for the department.

 Ensure that all company and department P&P are adhered to

 Plan, organize, prioritize and allocate responsibilities and duties according to business needs.

 Focus and guide others to meet their objectives and expectations.

 Align with organizational business direction.

 Prepare budgets, forecasts and capital expenditure budgets for the department as required

 Manage costs of the department responsibly.

 Ensure a proactive approach is taken to the application of CCTV surveillance.

 Be responsible for Health and Safety of the surveillance workplace.

• Professional and multi-cultural working environment
  
• Top competitive HR compensation & benefits in the industry
  
• Career development opportunity in one of the biggest Casino companies in the world
  

Qualifications/Requirements

 Diploma or certificates at Polytechnic or Colleges

 Preferred minimum of eight (8) years' casino surveillance management experience in a large Surveillance monitor room (20 consoles plus) Excellent understanding of the market & trends relating to casino surveillance.

 Good interpersonal and Communication skills.

 Requires the ability to read, write, and speak the English language

 Ability to identify and resolve problems in a timely manner; develops alternative solutions and uses reason even when dealing with emotional topics

 Ability to maintain a high level of professionalism; treats others with respect and consideration regardless of their status or position

 Knowledge of and ability to appropriately interpret and follow policies and procedures

 Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly

 Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral or written

 Ability to meet the demands of the work schedule, to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours. Schedules may vary based on business’s need

 Must be able to work independently or with a team

 Proficient computer skills including e-mail, word processing (Microsoft Word), spreadsheet (Microsoft Excel), database, PowerPoint, presentation and organizational/project planning software applications and Interaction

 Strong negotiation skills. Possess excellent business service skill