Front Desk Supervisor
- Hạn nộp: 25/05/2019
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Huyện Xuyên Mộc - Bà Rịa - Vũng Tàu
Làm theo ca
Tiền sảnh
Trưởng ca/ Giám sát
24/05/2019 13:15
Mô tả công việc
• Conducts shift briefings to ensure hotel activities and operational requirements are known
• Supervise front office operations during assigned shift including:
o Maintenance of guest information
o Maintenance of information about local events
o Supervise the use of the public address system
o Supervise group bookings
o Assisting with serious complaints
• Supervise cashiering activities during shift including:
o Cash handling and banking procedure
o Dealing with irregular payments
o Instructing staff in credit policies and facilities
o Instructing staff in cash security procedures
o Carry out debtor control
o Prepare reports
o Supervise the cashiering system
• In conjunction with the IT manager to ensure the hotel system is maintained in accordance with the standard operating procedures .
• To closely investigate any accounting discrepancies that may occur during the night audit function.
• To ensure that all refused business is recorded and reported to Front Desk Manager.
• Works with Manager and Human Resource Manager to ensure the departmental performance of staff is
productive. Duties include:
o Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member
o Provide input for probation and formal performance appraisal discussions in line with company guidelines
o Ensure new staff attend Corporate Orientation within first month of hire
o Coach, counsel and discipline staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance
• Works with superior in the preparation and management of the department’s budget and is aware of financial targets
• Recycles where-ever possible and enforces cost saving measures to staff
• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Log security incidents and accidents in accordance with hotel requirements
Quyền lợi được hưởng
- Attractive salary
- 13th month salary
- Birthday benefit
- Special room rate as per Melia Hotels International policy
Yêu cầu công việc
EDUCATION AND TRAINING: College Degree or above
LANGUAGES: Vietnamese - Excellent level, written & spoken
English - Good level, written & spoken
Spanish - knowledge is not a must but will help embody & communication of Company culture.
SPECIFIC KNOWLEDGE: Computer Skills
WORK EXPERIENCE IN OTHER COMPANIES (IN CASE OF EXTERNAL SELECTION): 2 years in the hospitality industry in a similar position in a 5 star, deluxe hotel
WORK EXPERIENCE IN SOL MELIA (IN CASE OF INTERNAL PROMOTION): 1 year in the same position in hotels of similar category and services.
Yêu cầu hồ sơ
Contact: Tin đã hết hạn or Tin đã hết hạn
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
- Quy mô:
- Ấp Hồ Tràm, Xã Phước Thuận, Huyện Xuyên Mộc, Tỉnh Bà Rịa – Vũng Tàu
- https://www.facebook.com/meliahotram.recruitment/
Với khoảng 2 giờ lái xe từ thành phố Hồ Chí Minh, Meliá Hồ Tràm là điểm đến độc đáo cho những ai yêu thích lối sống sang trọng. Khu nghỉ mát được thiết kế tầm quốc tế và trang bị tiện nghi xa hoa sẽ tạo cho khách hàng một cảm giác thoải mái và thư giãn khi muốn thoát khỏi sự ồn ào và náo nhiệt của thành phố lớn. Với 152 căn nghỉ dưỡng và 61 căn biệt thự được thiết kế hiện đại, sang trọng và bao quanh bởi những khu vườn thiên nhiên, 4 khu vực ẩm thực, phòng họp và khu vực chăm sóc sức khỏa YHI Spa đã làm nổi bật lên tính tiện nghi và sang trọng cho khu nghỉ mát có thương hiệu quốc tế này. Located within a 2-hour drive from Ho Chi Minh, Meliá Ho Tram is an exclusive destination catering to those who demand luxury lifestyles. The international design and lavish amenities will provide a luxurious and convenient escape from the noise and congestion of the big city. With 152 modern designed resort suites and 61 luxury villas surrounded by natural gardens, 4 F&B outlets, meeting room facilities and YHI Spa complement the offer of this international branded Resort.
Thông tin liên hệ
- Phòng Nhân sự - Phòng Nhân sự