Nhân viên tổng đài/ Guest Services Assistant
- Hạn nộp: 31/03/2019
- Mức lương: Thỏa thuận
Thông tin cơ bản
2
Huế
Làm theo ca
Tiền sảnh
Nhân viên
30/03/2019 01:07
Mô tả công việc
1. Directs and controls all subordinate telephone staff to ensure that all day to day operational matters are handled on time and guest expectations are met
2. Schedules employees to ensure efficient use of human resources
3. Reports system failures and breakdowns and follows up on repair schedules
4. To handle and transfer all incoming calls according to the standards and procedures of the hotel
5. To handle inquiries by providing appropriate information
6. To assist in locating guests and employees when requested
7. To ensure that guests expectations are met or exceeded by providing an efficient, friendly and attentive service
8. To update telephone guides in the hotel computer system
9. To handle the hotel wake up and voice mails systems
10. To take and forward messages accurately and in a timely manner
11. Handle hotel’s paging system
12. Administers the hotel’s billing system for telephone charges.
13. Handles customer complaints if possible, or reports them to supervisors.
14. Assists in the selection ,training, and evaluation of subordinate employees
15. Coaches, counsels, disciplines and develops subordinate employees
Quyền lợi được hưởng
• Competitive salary
• Attractive benefits
• General insurance provided for inpatient medical treatment
• Outpatient medical treatment claims
• Opportunity to attend various professional training courses
• Opportunity for promotion and transfer within the group
• Opportunity to experience at Hotels and Resorts belonged to Banyan Tree Group
Yêu cầu công việc
Proficient in English (4 skills)
Customer-oriented
Yêu cầu hồ sơ
- CV in English with image attached
- Send the updated CV to "Tin đã hết hạn" or apply directly via Hoteljob
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https://www.facebook.com/tuyendunglaguna/
Facebook: Laguna Lăng Cô Tuyển Dụng
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- Quy mô:
- Cu Du Village, Loc Vinh Commune, Phu Loc District ,ThuaThien Hue Province, Viet Nam
- http://lagunalangco.com/
Laguna Vietnam is developing Laguna LăngCô as the first fully integrated, world-class resort destination in Vietnam. The US$200 million invested in Phase 1 of Laguna LăngCô comprising two resorts and one world class champion golf course, spas, convention facilities, town center as well as luxury villas and residences for sale and which is a part of a master plan to develop Asia’s largest integrated destination resort comprising another six hotels and private residences. Email : recruitment@lagunalangco.com/ hrofficer.langco@banyantree.com Facebook: Laguna Lăng Cô Tuyển Dụng
Thông tin liên hệ
- Phòng Nhân sự - Nhân sự