Guest Service Officer
- Hạn nộp: 25/01/2020
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Quận Ngũ Hành Sơn - Đà Nẵng
Làm theo ca
Resort/ Khu Du lịch
Tiền sảnh
Nhân viên
17/06/2020 22:00
Mô tả công việc
To provide information, take orders and dispatch services through the use of a computer terminal, console, pagers or two-way radios or any future technological equipment. To collect and monitor data regarding customer requests, comments and complaints.
DUTIED AND RESPONSIBILITIES:
1. Handle guest and administrative message service
2. Up-sell hotel services, use guests’ name, verify requests and maintain a positive “can-do” attitude and tone of voice at all times
3. Do the inventory control and issuance of keys, radios and pagers
4. Log telephone repair and emergency reports with appropriate tracking codes in computer
5. Provide callers with hotel information and maintain and update information files
6. Be familiar with, inspect, and maintain all Guest Services office equipment
7. Be able to use pagers, radios and two way communications systems
8. Prepare all Guest Services reports
9. Assist and process all in-house requests and needs from all departments
10. Perform any additional tasks to ensure that any needs that directly or indirectly affect the guests are met
11. Knowledgeable and handle special requests, selling of amenities and catering, arrival and departure patterns
12. Help to develop guest history profiles, coordinate tracking of inventory and proper storage and pick up of equipment
13. Keep abreast of current information
14. Perform concierge duties such as booking tours and transportation, giving directions, hotel information, restaurant information, etc
Quyền lợi được hưởng
Yêu cầu công việc
1. Bachelor Degree
2. Minimum 1 years of experience in similar position preferably in hospitality business
3. Proficiency in English and computer literate
4. Good health, mature and pleasant personality and neat appearance
5. Able to cope with pressure
Yêu cầu hồ sơ
Contact: Công Ty Cổ Phần Du Lịch Bến Thành- Non Nước
Centara Sandy Beach Resort Da Nang
21 Truong Sa Street, Ngu Hanh Son District, Da Nang City, Viet Nam.
T: +84 (0) 236 3961 777 | F: +84 (0) 236 3961 222
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- Quy mô: 100 - 499
- 21 Truong Sa Street, Ngu Hanh Son District, Danang City
- https://www.sandybeachdanang.com
The resort is located directly on the fine sands of beautiful Non Nuoc Beach in Da Nang, with sweeping views of the East Sea, and is set within 42 acres of manicured gardens. The enormous range of leisure activities and water sports, coupled with an air of space and privacy, ensure that the requirements of all guests are satisfied, individuals, couples, families and groups alike. Location: Set on a beautiful stretch of sand at Non Nuoc Beach, where green-blanketed mountains and tropical gardens share the landscape with the clear waters of the East Sea, the resort is a convenient 20-minute journey from Da Nang Airport and offers easy access to two championship golf courses. With the proximity of the resort to heritage sites such as Hoi An, My Son Holy Land and to the scenic beauties of Marble Mountain, the resort is also perfect for active holidays. Accommodation: • All 198 Premium rooms, Bungalows and Villas are located a short stroll away from one of the two resort swimming pools • Most rooms offer the option of a king-size bed or twin beds and all include complimentary wireless internet access • Bungalows and villas have 44 and 92 square metres of total living space respectively, including a furnished terrace • Over half of all rooms offer ocean views • Each newly-designed Premium Deluxe and Premium Suite features a furnished balcony with view across the gardens or overlooking the ocean Restaurants & Bars: The dining venues perfectly reflect the convivial atmosphere of the resort and include Ginger & Lime Restaurant, an all-day dining restaurant combining local and Asian cuisines with a selection of international fare to be enjoyed indoor or al fresco amid the lush gardens. Beach Bar serves comfort food and offers seafood barbecue dinners. SPA Cenvaree: Our extensive spa centre offers guests an oasis of calm as they are transported on a journey through some of the top healing traditions of South-East Asia in sumptuous surrounds. This idyllic resort spa features countless opportunities for relaxation and is perfect for couple celebrations. Flower-scented body scrubs, unique Vietnamese therapies, nourishing facials and muscle-melting massages are just some of the treatments on offer. CenFit: Our gym with state-of-the-art equipment is proud to be one of the top fitness centers in Danang. With a few months of trial run, it is now ready to launch its various membership programs (combining with Spa products) in March 2016. The membership program will have 03 main categories: PureFit, FitSpa & HeavenlyCare. Meeting & Unite : The resort is well known for hosting weddings, meetings and outdoor functions and features extensive meeting facilities with fully-equipped meeting rooms with maximum capacity of up to 700 persons seated theatre-style. With its lush background, Moonlight Garden makes the perfect outdoor setting for large receptions for up to 1,000 persons, while the beachfront pool and garden pool also create unique settings for outdoor events for as many as 500 and 600 persons respectively. Each meeting room features all the equipment and services required to fulfil the needs of business travellers and groups, including video teleconferencing, wireless internet access and projectors and screens.
Thông tin liên hệ
- Phòng Nhân Sự - Human Resources Manager