Outlet Manager

• Delivers Food and Beverage service of high standard and in accordance with departmental standards and procedures

• Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products; etc

• Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective employees and functions to the fullest expectations

• Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile

• Monitor service and food and beverage standards in the Outlet. Work with the Assistant Outlet Manager, Executive Sous Chef and Chef de Cuisine to take corrective actions where necessary

• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily

• Works closely with other Outlet Managers and other Departments in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests

• Manages customer database and utilize effectively

• International working environment with friendly & fun atmosphere
• 5 working-day/week
• Full Social, Health and Unemployment Insurance
• 24/7 Accident Insurance
• International Training program
• Uniform and Laundry
• Duty meals

• Preferably diploma in Hotel Management, Food & Beverage, or related field

• 4 years related experience, including managerial experience, or an equivalent combination of education and experience

• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company

• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency

• Decision making and problem solving

• Must be fluent in Vietnamese and English

• Good writing skills

• Leadership skills with an ability to train, motivate, and create a team effort

• Well-versed in Excel, Word, PowerPoint and POS

• Must be flexible with work schedule, including extended hours, weekends, and holidays