Beverage Manager

• Delivers Food and Beverage service of high standard and in accordance with departmental standards and procedures

• Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products; etc

• Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective employees and functions to the fullest expectations

• Share recommendations and guest comments to Chef and Food and Beverage Manager to reflect current customer profile

• Monitor service and food and beverage standards in the Outlet. Work with the Outlet employees, Executive Sous Chef and Outlet chefs to take corrective actions where necessary

• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily

• Manages customer database and utilize effectively

• Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance

• Ensure staff is properly trained on quality and service standards, has the necessary tools and equipment, and is empowered to carry out job duties

• Maximises employee productivity by using multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests

• Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation

• Conducts annual Performance Development Plan with employees and to support them in their professional development goals

• Exercises responsible management and behaviour at all times and positively representing the hotel management team

• Ensures that employees also provide excellent service to internal customers in other departments as appropriate

• Oversees and assists in the recruitment and selection of all Food and Beverage employees. Adheres to hotel guidelines when recruiting and uses a competency-based approach to select employees

• Works closely with other Outlet Managers and other Departments in a supportive and flexible manner,

- 5 working-day/week

- Full Social, Health and Unemployment Insurance

- 24/7 Accident Insurance

- International Training program

- Uniform and Laundry

- Duty meals

• Preferably diploma in Hotel Management, Food & Beverage, or related field

• 4 years related experience, including managerial experience, or an equivalent combination of education and experience

• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company

• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency • Advanced knowledge of spirits, cocktails and wine

• Strong bar operational skills

• Decision making and problem solving

• Must be fluent in Vietnamese and English

• Good writing skills

• Leadership skills with an ability to train, motivate, and create a team effort

• Well-versed in Excel, Word, PowerPoint and POS

• Must be flexible with work schedule, including extended hours, weekends, and holidays