Guest Experience Manager
- Hạn nộp: 01/03/2023
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Quận 3 - TP HCM
Làm theo ca
Khách sạn/ Khu căn hộ
Quản lý, điều hành
04/12/2023 17:12
Mô tả công việc
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Serves as a leader in displaying outstanding hospitality skills.
• Sets a positive example for guest relations.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Observes service behaviors of employees and provides feedback to individuals.
• Strives to improve service performance.
• Provides immediate assistance to guests as requested.
• Ensures employees understand customer service expectations and parameters.
• Participates in the development and implementation of corrective action plans to improve guest satisfaction
Quyền lợi được hưởng
- Competitive salary
- Service charge
- Bonus on holiday
- 13th month salary
- Duty meal, uniform and parking lot will be provided by Hotel
- Outing trip with company
- Training programs from Accorhotels
- Benefits from Trade Union
Yêu cầu công việc
Yêu cầu hồ sơ
Email: Tin đã hết hạn
Contact: (+84) 28 39 898 888
Address: 76 -78 Nguyễn Thị Minh Khai, Quận 3,TP Hồ Chí Minh.
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- Quy mô:
- 76 - 78 Đường Nguyễn Thị Minh Khai, District 3, Thành phố Hồ Chí Minh, Vietnam
- http://www.hoteldesartssaigon.com/
Embark on a journey back in time to Vietnam in 1930s with Hôtel des Arts boutique lifestyle hotel in Saigon. Combining the classical charm of French Indochina with a sense of timeless chic that only the MGallery Collection can provide, the hotel is as much an art museum as it is a 5 star hotel. Hôtel des Arts Saigon invites guests to relive the romance of this bygone era in their luxury hotel which offers all the comforts of the 21st century.
Thông tin liên hệ
- Phòng NS