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Guest Experience Manager

  • Hạn nộp: 01/03/2023
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1
Nơi làm việc
Quận 3 - TP HCM
Giờ làm việc
Làm theo ca
Cập nhật
04/12/2023 17:12

Mô tả công việc

The Guest Experience Manager acts as the link between Management and guests. His/her main duty is to act as a host by providing assistance to all guests. As such, he/she is responsible for resolving all guests’ complaints in a timely and professional manner. He/she also provides the proper support and working climate for the Guest Relations team.


• Provides services that are above and beyond for customer satisfaction and retention. 

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. 

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. 

• Serves as a leader in displaying outstanding hospitality skills. 

• Sets a positive example for guest relations. 

• Responds to and handles guest problems and complaints. 

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to individuals. 

• Strives to improve service performance. 

• Provides immediate assistance to guests as requested. 

• Ensures employees understand customer service expectations and parameters. 

• Participates in the development and implementation of corrective action plans to improve guest satisfaction

Quyền lợi được hưởng

- Competitive salary

- Service charge

- Bonus on holiday

- 13th month salary

- Duty meal, uniform and parking lot will be provided by Hotel

- Outing trip with company

- Training programs from Accorhotels

- Benefits from Trade Union

Yêu cầu công việc

- At least 2 years experience at same level in 5* hotel

Yêu cầu hồ sơ

Email: Tin đã hết hạn

Contact: (+84) 28 39 898 888 

Address: 76 -78 Nguyễn Thị Minh Khai, Quận 3,TP  Hồ Chí Minh.

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ĐÁNH GIÁ

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5 ĐÁNH GIÁ

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Sắp xếp đánh giá:

  • Quy mô:
  • 76 - 78 Đường Nguyễn Thị Minh Khai, District 3, Thành phố Hồ Chí Minh, Vietnam
  • http://www.hoteldesartssaigon.com/
  • Embark on a journey back in time to Vietnam in 1930s with Hôtel des Arts boutique lifestyle hotel in Saigon. Combining the classical charm of French Indochina with a sense of timeless chic that only the MGallery Collection can provide, the hotel is as much an art museum as it is a 5 star hotel. Hôtel des Arts Saigon invites guests to relive the romance of this bygone era in their luxury hotel which offers all the comforts of the 21st century.

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