Executive Housekeeper/Housekeeping Manager
- Hạn nộp: 30/06/2020
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Huyện Xuyên Mộc - Bà Rịa - Vũng Tàu
Khác
Quản lý, điều hành
29/06/2020 08:47
Mô tả công việc
2.1 DUTY RESPONSIBILITES
• The prime objective is to achieve the highest possible level of satisfaction amongst guests and consistency, efficiency and politeness amongst the members of staff.
• Careful and selective hiring of new staff members to guarantee a good working environment and high standard of service. • To be cost conscious, without creating discomfort to the guests.
• Housekeeping Manager has to be thoroughly familiar with the Hotel’s Policy and Procedure, “Knowing Your Product” booklet, Fire & Emergency Manual as well as Employee’s Handbook (House Rule).
• To assist in the preparation of the Department Budget.
• To ensure that the department's operational budget is in line and costs are strictly controlled.
• To constantly strive to please all guests that he may come into contact with during his work hours.
• To ensure through effective supervision that all services offered in the Housekeeping Department are available and carried out with the utmost efficiency and courtesy at all times.
• To liaise with the Laundry and Engineering Departments to ensure the smooth flow of linen supplies and repair work.
• To liaise with the Front Office on anticipated guest check-ins, check-outs, room assignments and rooming list etc.
• To conduct periodic inspections of all hotel areas to check the cleaning standard.
• To be responsible for the inventory of guest supplies, linen, uniforms, and the ordering and replacement when necessary.
• To be responsible for ordering cleaning supplies and guest supplies, and to check that they are handled, and stored correctly.
• To make recommendation to management for modernization of equipment, cleaning methods and the set-ups of guest supplies.
• To liaise with the hotel's contracted companies for pest control to ensure an effective programmed is constituted and maintained.
• To ensure that all V.I.P.'s, rooms are checked prior to the arrival of the guest for 100% readiness.
• To ensure that all safety rules, emergency procedures and fire prevention regulations are strictly enforced by the employees.
• To ensure proper arrangement and maintenance of flowers and plants. in the guest rooms and Public Areas.
• To assist in the planning and implementation of the hotel's rehabilitation plans as appropriate.
• To conduct regular Housekeeping meetings to keep employees informed of policies and procedures, special events, further improvement plans and guest comments.
• To assist subordinates during peak periods.
• To keep informed of the housekeeping standards of competitor hotels.
• To assist as necessary in providing uniforms and decorations for special theme parties -and other promotions.
• To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety, training and development.
• To ensure that all employees have a complete understanding of and adhere to the hotel's policies and procedures.
• To conduct training courses for new employees and regular "refresher" courses for newly hired and existing employees.
• To conduct employee evaluations for all Housekeeping employees to review their general performance, discuss existing performance and areas of improvements.
• To interview potential new employees in liaison with the Personnel Department.
• To supervise the department's orientation programmers for new employees to ensure that they understand the policies and procedure of the hotel.
• To ensure that all departmental reports and correspondence are completed punctually and accurately.
• To ensure proper control of master keys of the hotel.
• To ensure the proper handling and control of lost and found.
• To ensure proper requisitioning and controlling of supplies.
• To ensure proper assignments of work to Housekeeping employees.
• To ensure effective control of linen (i.e. receiving, recording, storage, etc.).
• To attend the meeting and briefings laid down by the hotel management.
• To respond to any changes in the Housekeeping function as dictated by the industry, company or hotel.
• If required, to assure the functions and responsibilities of the Manager on Duty in accordance with the hotel's Manager on Duty roster.
• Reinvestigates complaints and takes corrective measures.
• Checking, reporting and ensuring Emergency and safety hazards are removed, handled and reported for remedial action.
• Overseeing all activities under the responsibilities of Housekeeping Department.
• Regularly inspects work to ensure standards and procedures established for maintenance and cleanliness are implemented and maintained.
• Conducts continuous on the job training for all Housekeeping employees, especially deviation from the established standards and procedures.
• Regularly updating the Housekeeping Operation Manual, Training Manual, and Renovation Records.
• Responsibilities for the effective control, record, issue and care of furniture’s, equipment items, operating items, guest and clearing supplies including their storage
. 2.2 PERSONNEL
• To maintain a climate of trust and team spirit through out the operation
• Daily staff briefings regarding activities in the Hotel , Guest complaints , ect.
• To ensure that all employees in proper uniforms with nametags and correct grooming
• Staff Roster to correspond with the business and to have enough staffs on duty
• To teach staff correct manners and Guest approach as well as basis English
• Part time staff and trainees to wear uniforms
2.3 LEADERSHIP
• Good relationship with employees is evident , without favoritism
• Providing excellent self discipline , gains respect from all and inspires good team work
• Leading by example
• Staff to be kept at a constant high level of motivation
• To give respect to gain respect
• To maintain good relationship with other Department
Quyền lợi được hưởng
- Attractive salary
- 13th month salary
- Birthday benefit
- Special room rate as per Melia Hotels International policy
Yêu cầu công việc
LANGUAGES: Vietnamese - Excellent level, written & spoken English - Basic level, written & spoken
SPECIFIC KNOWLEDGE: Good knowledge HKP back ground, chemical, floor, carpet, computer skill. Good Work Relations skill
WORK EXPERIENCE IN OTHER COMPANIES: 2 years in the hospitality industry in a similar position in a 5 star, deluxe hotel
Yêu cầu hồ sơ
Contact: Tin đã hết hạn or Tin đã hết hạn
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- Quy mô:
- Ấp Hồ Tràm, Xã Phước Thuận, Huyện Xuyên Mộc, Tỉnh Bà Rịa – Vũng Tàu
- https://www.facebook.com/meliahotram.recruitment/
Với khoảng 2 giờ lái xe từ thành phố Hồ Chí Minh, Meliá Hồ Tràm là điểm đến độc đáo cho những ai yêu thích lối sống sang trọng. Khu nghỉ mát được thiết kế tầm quốc tế và trang bị tiện nghi xa hoa sẽ tạo cho khách hàng một cảm giác thoải mái và thư giãn khi muốn thoát khỏi sự ồn ào và náo nhiệt của thành phố lớn. Với 152 căn nghỉ dưỡng và 61 căn biệt thự được thiết kế hiện đại, sang trọng và bao quanh bởi những khu vườn thiên nhiên, 4 khu vực ẩm thực, phòng họp và khu vực chăm sóc sức khỏa YHI Spa đã làm nổi bật lên tính tiện nghi và sang trọng cho khu nghỉ mát có thương hiệu quốc tế này. Located within a 2-hour drive from Ho Chi Minh, Meliá Ho Tram is an exclusive destination catering to those who demand luxury lifestyles. The international design and lavish amenities will provide a luxurious and convenient escape from the noise and congestion of the big city. With 152 modern designed resort suites and 61 luxury villas surrounded by natural gardens, 4 F&B outlets, meeting room facilities and YHI Spa complement the offer of this international branded Resort.
Thông tin liên hệ
- Phòng Nhân sự - Phòng Nhân sự