Front Office Manager

• Oversee the entire Front Office operation to maintain high standards
  
• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement.
  
•  Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
  
•  Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
  
• Set departmental objectives, work schedules, budgets, policies, and procedures.
  
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork.
  
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices.
  
• Maintain good communication and working relationships with all hotel departments.
  
•  Monitor staffing levels to meet cover business demands.
  
•  Conduct monthly communication meetings and produce minutes.
  
• Manage staff performance issues in compliance with company policies and procedures.
  
•  Recruit, manage, train and develop the Front Office team.
  
• Comply with hotel security, fire regulations and all health and safety legislation.
  
• Act in accordance with policies and procedures when working with front of house equipment and property management systems.
  
• Assist with other departments, as necessary.

- Reimburse flight ticket (or bus ticket)/ Hoàn tiền vé máy bay (hoặc vé xe buýt) khi nhận việc

- Allowance for home visit once a year/ Hỗ trợ chi phí về quê thăm nhà 1 lần/năm

- Activity: Birthday Party, Year End Party…/ Hoạt động: Tiệc sinh nhật, Tiệc tất niên ...

- Other benefit arrcording to company policy and Law Labor/ Các quyền lợi khác theo chính sách của công ty và Luật Lao động.

- Details will be discussed at the interview / Thông tin chi tiết sẽ trao đổi khi phỏng vấn

• At least 2-3 years’ experience in Hotel/ Resort of 5 star properties
  
• Office computer literacy.
  
• Good communication in English
  
• Leadership, Management, interpersonal, Guest complain handling skills
  
• Ability to run big department efficiently, knowing how to deal with staffs/ customers proffesionally.
  
• Excellent in service mind oriented, excellent time keeping and organisational skills.