Spa Receptionist

• Maintain the highest level of cleanliness within the reception areas.
  
• Great and welcome the guest.
• Answer all calls within 3 rings using the guest surname at appropriate time throughout conversation.
• Set up schedule for therapist in the computer.
• Operate the CD player and Air conditioning-Receptions.
• Ensure each guest completes and signs a waiver and health liability form and any health issues are relate or device to therapist.
• Explain the treatment details and products to the guests and inform guest of the benefits of the different kinds of treatment and products.
• Enter guest reservation for massage into computer systematically and confirm guest reservation.
• Check and report daily operating product or oil stock to supervisor for ordering.
• Promote retail sales to guest when massage or treatment finished.
• Conduct Spa orientation for guest.
• Ensures that work quality meets the standards required and completes tasks in a timely and thorough manner with minimum supervision.
• Control retail stocks, replenish when needed and rearrange as per set up standards.
• Produce guest bill and obtains guest signature and make a daily cashier report at closing time.
• Build and maintain relationships with internal and external customers.
• Understand and anticipates customer’s needs, takes action to address customer needs and strives to exceed customer expectation.
• Know how to handle guest complaints and reports to the supervisor.
• Work effectively with colleagues from different viewpoints, cultures and countries.
• Always following the hotel’s Policies & Procedures.
• Complete the other tasks which assigned by the leader.

• Competative salary package
• International & professional working environment at 5 - star hotel
• Duty meal at staff canteen
• Uniform and laundry service are available
• Others benefits following group's standards
• Others according to Labour Law

• Good communication skills.
  
• Able to read and write English.
• Proficient in the use of Microsoft Office.
• High School or Vocational Certificate or equivalent.
• 1 year related experience, or an equivalent combination of education and experience.

Application:

1. CV to be sent to email address: Tin đã hết hạn

2. Fill in the application form at Security area - Wyndham Garden Hà Nội, HH01 – Đường Tố Hữu, Vạn Phúc, Quận Hà Đông, Hà Nội

3. Directly apply via Hoteljob.vn

Contact person: Ms. Ngọc – 0366 175 014