Reservation Supervisor

Hạn nộp: 30/11/2022
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Quận Tân Bình - TP HCM

Giờ làm việc
Làm theo ca

Loại hình
Khách sạn/ Khu căn hộ

Ngành nghề
Tiền sảnh

Vị trí
Trưởng ca/ Giám sát

Cập nhật
10/05/2023 12:35

Mô tả công việc

MAIN DUTIES:

Management & Administration:

• Regularly check the quality of services provided on monthly basis

• Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.

• Treat complaints of harassment and discrimination promptly and confidentially

• Treat customers and colleagues from all cultural groups with respect and sensitivity

• Identify and deal with issues which may cause cross cultural conflict or misunderstanding

Financial and Revenue Responsibilities:

• Maximize hotel revenue and up-sell as much as possible

• Ensure all groups have rooming list in one week prior and prepare group function sheets in half of month and send it to concern departments

• In charge of the prepayment of Travel Agencies that have not signed the credit application

• All contract rates of any Company and Travel Agent are confidential and must not be communicated to any other person

• Be aware of all contracts, associated rates, special promotions

• To be fully conversant with all Accor Programs, Accor offers, rate, conditions and payment for all bookings on website

• Pay attention for all bookings from the third party websites

Guest Service Responsibilities:

• Provide efficient and courteous telephone service to guests and callers

• Handle telephone enquires, accepting reservations and input the reservations in the computer system

• Be Responsible for taking hotel reservations from guests

• To attract guests and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel’s image and increase revenue

• To recognize potential clients and to transmit information to Manager

• To recognize a VIP guest and to apply the concerned policies

• To promote the Accor Loyalty programs and the hotel promotions

• To call the Manager for advice in serious cases or if an approval is required

Quyền lợi được hưởng

13th month salary
Public holidays cash benefits (New Year, Lunar New Year, Liberation Day, International Labour Day, National Day, King Hung’s Death Anniversary)
Annual leave: 12 days per year (+public holidays mentioned above) Social insurance (8%), Health insurance (1.5%), Unemployment insurance (1%) paid by the employee/ gross Salary
24/24 Personal Accident Insurance
Parking fee
1 duty meals at Staff Canteen
Uniform covered by the Hotel

Yêu cầu công việc

- Pleasant / Warm Personality - Excellent leadership skills; Proactive - Health in good condition- Opera Know - how- Ability to direct and manage both technical and administrative staff. - Has strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies. - Proficient in MS Office application.- Good written and verbal English language skills- Have a pleasant telephone manner.- Willing to work shifts during weekdays and public holiday if required.

Yêu cầu hồ sơ

Please send your CV in English to email Tin đã hết hạn or apply directly on Hoteljob website

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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IBIS Saigon Airport Hotel

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Quy mô:
2 Hồng Hà, Phường 2, Tân Bình, Hồ Chí Minh, Việt Nam
Ibis Saigon Airport is located in front of the International Airport, Tan Son Nhat at only 3 minute walking distance. The hotel is located in the dynamic district of Tan Binh; which is the area where are located the major Airline Head Quarters; Parkson CT Plaza; Software city & different others companies. Only 6 kilometer far from the city center, where we can find the key attractions and point of interest. It is the only International economic hotel located in the dynamic district of Tan Binh. 70% of the total tourists in Vietnam, visit HCMC. A stable, secure and very peaceful place always welcoming tourists and investors around the world.