Front Office Manager

• Evaluate levels of guest satisfaction and monitor trends, with a focus on continuous improvement.

• Ensure regular and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme.

• Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.

• Set departmental objectives, work schedules, budgets, policies, and procedures.

• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork.

• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices.

• Maintain good communication and working relationships with all hotel departments.

• Monitor staffing levels to meet cover business demands. Conduct monthly communication meetings and produce minutes.

• Manage staff performance issues in compliance with company policies and procedures. Recruit, manage, train and develop the Front Office team.

• Comply with hotel security, fire regulations and all health and safety legislation.

• Act in accordance with policies and procedures when working with front of house equipment and property management systems.

• Assist with other departments if necessary.

• Attractive salary depending on the experience, skills, client database, and personal characteristics.

• Social and health insurance in accordance with the labor law.

• Service charge.

• At least 2-3 years’ experience in Hotel/ Resort of 4 - 5 star properties

• Office computer literacy.

• Good communication in English.

• Leadership, management, interpersonal, guest complaint handling skills.

• Ability to run big department efficiently, knowing how to deal with staffs/ customers professionally.

• Excellent in service mind oriented, excellent time keeping and organizational skills.

• Ứng viên quan tâm, vui lòng liên hệ : Phòng Nhân sự khách sạn Paris Deli Đà Nẵng

• Địa chỉ: 236 Võ Nguyên Giáp, Phước Mỹ, Sơn Trà, Đà Nẵng Điện thoại: 0236 389 6666

• Hoặc thông qua email: Tin đã hết hạn