Restaurant Manager

Participates in the development and implementation for of business strategies for the restaurant which are aligned with Radisson Hotel Group’s overall mission, vision values and strategies

•  Develops and implements strategies for department
  
•  Monitors status regularly and adjusts strategies as appropriate
  
•  Develops and implements strategies for the assigned Food & Beverage outlets that support achievement of the hotel’s goals
  
• Develops and implements strategies to achieve revenue and profit goal
  
•  Assists in the development of the marketing plan for assigned outlet by keeping current on competitors on a regular basis
  
•  Develops and implements special promotions and employee incentives
  
•  Provides employees with current up-to-date information on menu offerings
  
•  Increases sales by coaching employees on effective sales techniqu
  
•  Maximizes productivity by using forecasting techniques to adjust scheduling
  

Manages the operation of assigned restaurant or outlet

•  Coordinates the set-up of restaurant or outlet areas in accordance with Radisson Hotel Group standards
  
• Confirms daily specials and new menu additions with Executive Chef
  
•  Manages the food and beverage service provided in assigned outlet; coaches employees on effective service and food presentation techniques
  
•  Assists in quarterly inventories
  
• Develops and implements strategies and practices which support employee engagement
  
•  Recruits and selects qualified candidates
  
•  Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
  
•  Communicates performance expectations and provides employees with on-going feedback
  
•  Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
  

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

•  Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
  
•  Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
  
•  Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
  
•  Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
  
•  Performs other duties required to provide the service brand behavior and genuine hospitality
  

Adheres to hotel policies and procedures

•  Attends work on time and as scheduled
  
•  Follows hotel grooming and hygiene standards
  
•  Minimise safety hazards by following all safety rules and procedures
  
•  Keeps Manager promptly and fully informed of all problems or unusual matters of significance
  
•  Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
  
•  Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment
  
•  At all times projects a favourable image of the Hotel to the public
  

• Working in a dynamic, professional environment with many opportunities for career development

•  Minimum two - three years restaurant management experience
  
•  High school diploma required, bachelor’s degree preferred
  
• Excellent oral and written communication skills
  
•  Able to collaborate effectively with other hotel employees and managers to ensure teamwork
  
•  Able to resolve conflicts guests, supervisor and employee
  
•  Knowledge of local liquor laws and regulations
  
•  Strong floor presence with focus and energy
  
•  Ability to multitask and work well under pressure
  
•  Basic computer skills in Microsoft Office Suite