Meeting & Event Manager

Ensures satisfaction of guests by supervising and coordinating banquet personnel

•  Ensures room is set up in accordance with guest specifications by supervising set-up staff and inspecting room comfort, lighting and temperature prior to event
  
•  Conducts function review with guests; adjusts specifications as necessary and follows up to insure all details are correct
  
•  Coordinates the set up of each function by verifying desired services and menu in advance with other departments as needed
  
•  Synchronizes timing of banquet activities by verifying details with Executive Chef
  
•  Inspects banquet rooms on an on-going basis and takes appropriate steps to ensure facilities are in excellent conditions at all times
  
• Greets guests and follows-up to see that guests needs are met, makes last-minute changes and additions to meet changing guests needs
  
•  Conducts post-function reviews with guests
  

Manages, oversees and monitors banquet operations

•  Schedules employees in accordance with staffing requirements of each function; communicates details of function to employees
  
•  Manages food and beverage service provided during banquets and meetings; ensures the quality of food and beverage products served
  
•  Initiates purchase orders for specific banquet items and maintains inventory of banquet equipment and supplies
  
•  Coordinates outside vendor activity as necessary
  
•  Prepares budget; monitors actual expenses and compares to budget, taking corrective action as appropriate
  
•  Leads quarterly inventories
  

Maintains proper documentation of events, including complete programming of all sales and catering bookings

•  Programs all sales and catering space requests within 48 hours
  
•  Compiles and reviews daily and weekly event sheets
  
•  Conducts quarterly function book audits against room control book
  

Develops and implements strategies and practices which support employee engagement

•  Recruits and selects qualified candidates
  
•  Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
  
•  Communicates performance expectations and provides employees with on-going feedback
  
•  Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
  
•  Leads staff meetings
  

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

•  Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
  
•  Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
  
•  Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
  
•  Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
  
•  Performs other duties required to provide the service brand behavior and genuine hospitality
  

Adheres to hotel policies and procedures

•  Attends work on time and as scheduled
  
•  Follows hotel grooming and hygiene standards
  
•  Minimise safety hazards by following all safety rules and procedures
  
•  Keeps Manager promptly and fully informed of all problems or unusual matters of significance
  
•  Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
  
•  Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment
  
•  At all times projects a favourable image of the Hotel to the public
  

• Working in a dynamic, professional environment with many opportunities for career development

•  Minimum two - three years previous experience required, preferably in hotel industry
  
•  High school diploma required, bachelor’s degree preferred
  
•  Strong oral and written communication skills
  
•  Good negotiation skills
  
•  Creative skills to provide innovative solutions and strong presentation skills
  
•  Able to collaborate effectively with other hotel employees and managers to ensure teamwork
  
•  Able to resolve conflicts guests, supervisor and employee
  
•  Ability to multitask and work well under pressure
  
•  Strong computer skills in Microsoft Office Suite