Front Office Manager

A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: 

- Oversee the entire Front Office operation to maintain high standards

- Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement

- Ensure regular and VIP Guests are recognised

- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities

- Set departmental objectives, work schedules, budgets, policies, and procedures

- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork

- Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices

- Maintain good communication and working relationships with all hotel departments

- Monitor staffing levels to meet cover business demands

- Conduct monthly communication meetings and produce minutes

- Manage staff performance issues in compliance with company policies and procedures

- Recruit, manage, train and develop the Front Office team

- Comply with hotel security, fire regulations and all health and safety legislation

- Act in accordance with policies and procedures when working with front of house equipment and property management systems

- Assist with other departments, as necessary

- Insurance as per labor law

- Annual leaves

- Duty meal

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector

- High level of IT proficiency

- Familiar with Property Management Systems (Smile/Opera)

- High level of commercial awareness and sales capabilities

- Experience of managing people and developing people

- Previous experience of managing a department and Profit and Loss account

- Excellent leadership, interpersonal and communication skills in English

- Accountable and resilient

- Commitment to delivering a high level of customer service

- Ability to work under pressure

- Excellent grooming standards

- Flexibility to respond to a variety of work situations

- Ability to work on your own and as part of a team