assistant-executive-housekeeper

Assistant Executive Housekeeper

Premier Village Ha Long Bay

Quy mô :

Theo dõi Nhà tuyển dụng này

Mô tả công việc

  • Should have an eye for detail and the ability to effectively deal with guests, other departments and housekeeping staff.
  • Obtains list of vacant rooms to be cleaned immediately & list of prospective checkouts or discharges in order to prepare work assignments.
  • Experience with turn down service, special needs of VIP Guests, foreign dignitaries, etc. is helpful.
  • Assigns team members their duties, and inspects work for conformance to prescribed standards of cleanliness.
  • Prepares and distributes the Room assignment sheet and floor keys to room boys.
  • Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel.
  • Schedules the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary.
  • Schedules cleaning for lobby area, public restrooms, telephone areas, hallways, entrances, elevators.
  • Schedules periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks.
  • Schedules cleaning of all meeting rooms after a completed function.
  • Schedules deep cleaning of all meeting rooms on periodic basis including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc.
  • Inventories cleaning supplies & linen stock to ensure adequate supplies.
  • Investigates concerns regarding housekeeping service and equipment, and takes corrective action.
  • Provides support to the Executive Housekeeper in all areas of Housekeeping operation, such as staff training, coaching, counselings and also enforces to the hotels standard operating procedures.
  • Ensure all meeting room functions are properly set up according to the requests indicated on the meeting room/event function sheets.
  • Ensures guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff.
  • Advises manager, desk clerk, & admitting personnel of rooms ready for occupancy.
  • Rewards employees who use their empowerment to meet or exceed guest expectations.
  • Print all housekeeping related reports and traces from PMS.
  • Assists in controlling expenses by the housekeeping department.
  • Confirm all housekeeping staff members have arrived or find substitutes for absent employees.
  • Maintain high quality of housekeeping standards in: 1) the guest rooms 2) linens and uniforms 3) lost and found procedures 4) laundry and 5) public area.
  • Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines.
  • Co-ordinate with vendors eg: Pest control, Laundry services and other outsource services.
  • Attend to any guest complaints and take service recovery measures if required.
  • Review the housekeeping points on the guest feedback forms, take actions on guest complaints and also share guest compliments with staff members.
  • Prepare annual housekeeping budget.
  • Submit requests for repair and periodic maintenance of cleaning equipment.
  • Prepares store requisition, purchase other supplies and equipment, also monitor par stock on all housekeeping guest supplies and linens.

Other Routine Responsibilities:

  • Co-ordinate with front office and sending room discrepancy lists.
  • Select, staff, recruit, hire, and train qualified housekeeping candidates.
  • Attends training seminars to perfect housekeeping techniques and procedures, and enhance supervisory skills.
  • Records data concerning work assignments, personnel actions, and time cards, and prepares periodic reports. May prepare reports concerning room occupancy, payroll expenses, and department expenses.
  • Attends periodic staff meetings with other department heads to discuss company policies and patrons’ complaints, and to make recommendations to improve service and ensure more efficient operation.
  • Orient and familiarise new personnel with hotel facilities and operating hours.
  • Control all expenditures relating to Housekeeping, including labour, guest room supplies, and all cleaning supplies and equipment.
  • Oversee any guest communications from housekeeping

Quyền lợi được hưởng

- Nhân viên được tham gia BHXH, BHYT khi ký hợp đồng chính thức với khách sạn.

- Các chế độ khác theo Bộ luật Lao động.

- Bảo hiểm 24/7 trong thời gian làm việc

- Được hỗ trợ chi phí nhà ở

- Được miễn phí tham quan các khu vui chơi, giải trí thuộc tập đoàn Sungroup

Yêu cầu công việc

Education: 

  • Hotel management diploma or equivalent. 
  • Read and understand instructions, safety rules, etc. 
  • Write reports with proper format, punctuation, spelling, and grammar. 
  • Speak with correct English and well-modulated voice.

Experience :

  • Minimum 2 years housekeeping experience in a supervisory capacity, 2 years line level experience in all aspects of the Housekeeping department.

Yêu cầu hồ sơ

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