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Manager, VIP Butler

  • Hạn nộp: 27/09/2019
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1
Nơi làm việc
Huyện Duy Xuyên - Quảng Nam
Giờ làm việc
Giờ hành chính
Ngành nghề
Ẩm thực
Vị trí
Nhân viên
Cập nhật
28/06/2019 15:41

Mô tả công việc

Duties may include but not limited to:
• In full control and ensure that the conditions of all the butler floor suites are consistently well maintained and equipped according to the company’s standard.
• In full control and ensure that the conditions of the butler pantry is well maintained and equipped.
• Maintains the communication logbook of his/her section.
• Conducts monthly meeting of his/her section
• Identify training needs and conducts training sessions accordingly.
• Be responsible for the P&L reports of his/her section.
• Provide functional assistance and direction to all departments. Cooperates, coordinates and communicates with other Casino departments as required.
• React to situations to ensure guests receive prompt attention and personal recognition throughout the Casino.
• Respond to guest needs and resolves related problems.
• Supervise and direct Butler personnel.
• Support and assist Butler personnel and all other Front Office sections during peak periods.
• Ensure VIP guests receive special attention.
• Inspect front of house and back of house regularly for cleanliness.
• Assist Management in greeting, rooming and sending off of VIP guests.
• Prepare efficient work schedules for Butlers, arrange holidays and vacations, take into consideration projected occupancy and forecast and any large group movements, especially those with early or late arrivals or departures.
• Monitor appropriate standards of conduct, uniform, grooming, hygiene and appearance of Butlers.
• Provide input for staff General Meetings
• Lead the team of butlers and ensure the policies, procedures and service standards are in accordance to the company standard.
• Provide 24/7 personalized service at the highest level befitting the five-star standard
• Attend to all the wants and needs of the butler floor VIPs.
• Consistently seek new and innovative service initiatives to “wow” the butler floor VIPs.
• Ensure that all Butler equipment are accounted for and are always in good condition.
• Is fully conversant with all Casino emergency procedures.
• Ensure front line staff is complying with sales techniques to maximize revenue.
• Evaluate staff and carries out performance appraisal as required.
• Perform related duties and special projects assigned.
• Monitor Butler personnel to ensure guests receive prompt, cordial attention and personal recognition.
• Do everything possible to ensure that the guests depart the Hotel with a positive impression of the Casino services. Adhere to the Company policies and procedures and comply with the Code of Conduct.
• Remain well-mannered and well-groomed as per Department and Company standards.
• Follow health and safety standards and strive for constant improvement to avoid health and injury hazards
• Assume other duties assigned by Management as required.

Quyền lợi được hưởng

- Professional and multi-cultural working environment

- Top competitive HR compensation & benefits in the industry

- Career development opportunity in one of the biggest Casino companies in the world

Yêu cầu công việc

• Minimum 3-5 years F&B experience in a sizable and international hotel/casino.
• Minimum 2-3 years of management experience.
• Experience working as a Butler or Executive floors preferred
• Knowledge of Front Office and Housekeeping operations.
• Able to focus attention on guest needs, remaining calm and courteous at all time.
• Effective communicator
• Attention to details
• Strong organizational skills
• Hospitality related courses
• High School Degree, College or University Degree in related field preferred, from an accredited institution, and/ or equivalent work experience.
• Ability to communicate in English and Mandarin to deal with guests and internal staff from Asian and International countries, knowledge of Cantonese, Japanese and Korean is an advantage.

Yêu cầu hồ sơ

Apply on our Talent Network at career.hoiana.com or submit CV to email Tin đã hết hạn
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Sắp xếp đánh giá:

  • Quy mô: 1.000 - 4.999
  • Tay Son Tay Hamlet, Duy Hai Commune, DuyXuyen District, Quang Nam Province, Vietnam
  • http://career.hoiana.com/
  • HOIANA is destined to become Asia’s premier oceanfront playground. It will be the ultimate reward for those who expect the very best in entertainment, vacations and luxury living. HOIANA is located 30 kilometres south of Da Nang, and just 10 kilometers from the World Heritage listed city of Hoi An in Quang Nam Province – central Vietnam’s fastest growing tourist destination. Set on 4 kilometers of pristine tropical beachfront, occupying 985 hectares and receiving US$4 billion of investment, HOIANA is by far Vietnam’s most significant tourism destination and investment to date. We know that providing our guests with a fantastic destination and product is only part of their experience. We need to ensure that every contact they have with us is rewarding, positive and leaves a great impression, and we know that it is our staff who play the most important part in providing this. We are looking for talented, friendly and enthusiastic candidates to join our talent network, who fit into our culture of “Special Place. Special People.” At HOIANA, we are building something very special; with internationally recognized and award winning hotel companies, world class golf courses, exciting gaming for rewards and entertainment, and an amazing array of recreation and spa facilities, we are sure you will find a career opportunity that suits you!

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