Assistant Manager, Casino Performance Management & Training
- Hạn nộp: 30/07/2019
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Huyện Duy Xuyên - Quảng Nam
Giờ hành chính
Hành chính, nhân sự
28/06/2019 15:35
Mô tả công việc
Reporting to Senior Manager, Performance Management and Training; assist in the delivery, evaluation and enhancement of core training programs as mandated by Table Games in consultation with the Corporate Training and Development Department. Assist to develop new curriculum and design training programs to ensure they meet both the business needs of our guests and the personal and professional development need of team members. Work closely with internal clients to identify and deliver customized performance solutions to resolve operational problems and/ or drive business opportunities. Assist to facilitate high impact coaching sessions and skills remediation workshops in response to the performance needs of Table Games. Ensure compliance with all gaming and company regulations and procedures. All duties are to be performed in accordance with departmental and company policies, practices, and procedures.
Duties may include but not limited to:
Coordinate and deliver guest service training programs and VIP service enhancement workshops
Provide guidance, direction and coaching to table games management and staff, ensuring they have the skills and knowledge to perform their jobs effectively
Assist in the development of training manuals including the processing of training videos.
Assist in regular assessments of table staff to evaluate their proficiency in guest service and technical skills
Assist in regular workshops for skills improvement and refresher training on an ongoing basis for existing team members
Under direction from management, assist to write and/ or revise Dealer training manuals
Work in partnership with Casino Managers, Pit Managers and Supervisors to ensure our training and development programs are meeting the objectives of all stakeholders
Provide regular updates and standardized reports to the Director of Table Games on budgetary expenditures, classroom attendance and program evaluations
Assist in the hiring and on-boarding process for new
Quyền lợi được hưởng
- Professional and multi-cultural working environment
- Top competitive HR compensation & benefits in the industry
- Career development opportunity in one of the biggest Casino companies in the world
Yêu cầu công việc
05 years of experience of table games management experience.
Knowledge/ Certificates: Train the trainer
Experience: MS Office required. Classroom training/ facilitation experience in the Hospitality and/ or gaming industry preferred.
High School Degree, College or University Degree in related field preferred, from an accredited institution, and/ or equivalent work experience.
Yêu cầu hồ sơ
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
- Quy mô: 1.000 - 4.999
- Tay Son Tay Hamlet, Duy Hai Commune, DuyXuyen District, Quang Nam Province, Vietnam
- http://career.hoiana.com/
HOIANA is destined to become Asia’s premier oceanfront playground. It will be the ultimate reward for those who expect the very best in entertainment, vacations and luxury living. HOIANA is located 30 kilometres south of Da Nang, and just 10 kilometers from the World Heritage listed city of Hoi An in Quang Nam Province – central Vietnam’s fastest growing tourist destination. Set on 4 kilometers of pristine tropical beachfront, occupying 985 hectares and receiving US$4 billion of investment, HOIANA is by far Vietnam’s most significant tourism destination and investment to date. We know that providing our guests with a fantastic destination and product is only part of their experience. We need to ensure that every contact they have with us is rewarding, positive and leaves a great impression, and we know that it is our staff who play the most important part in providing this. We are looking for talented, friendly and enthusiastic candidates to join our talent network, who fit into our culture of “Special Place. Special People.” At HOIANA, we are building something very special; with internationally recognized and award winning hotel companies, world class golf courses, exciting gaming for rewards and entertainment, and an amazing array of recreation and spa facilities, we are sure you will find a career opportunity that suits you!
Thông tin liên hệ
- Phòng Nhân sự