Waiter / Waitress

• Greets guests introducing them to the venue.

• Inform guests about the special items for the day and menu changes if any.

• Suggest food and beverages to the guest and also try to upsell.

• Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale (POS) system.

• Obtaining revenues, issuing receipts, accepting payments, returning the change.

• Performing basic cleaning tasks as needed or directed by supervisor.

• Filling in for absent staff as needed

• Punch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. E.g.: No Garlic, less spicy etc., without egg etc.

• Communicate to the guest and provide assistance with their queries.

• Co - ordinate with the bus person, kitchen staff, bar staff to ensure smooth operation and guest satisfaction.

• Server food and beverage to the guest as per the course of order.

• Observes guests and ensure their satisfaction with the food and service.

• Promptly respond to guest with any additional request.

• Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.

• Prepare mixed drinks for service to your customer’s table. .

• Understands and can communicate products and services available at the venue.

• Assist bus persons with stocking and maintain the par stock levels and side station.

• Close the shift on the POS terminal.

• Always check Bathrooms and Guest Toilets that they are clean

- Lương cơ bản + thưởng service charge

- Làm việc trong môi trường năng động, chuyên nghiệp

- Có nhiều cơ hội giao tiếp với người nước ngoai

- Hỗ trợ ăn giữa ca, hỗ trợ nhà ở (đối với nhân viên ngoại tỉnh)

- Mức lương cạnh tranh

- Thưởng theo hiệu quả công việc

- Thưởng lương tháng 13

- Và các chế độ phúc lợi khác theo quy định của công ty

Knowledge, Skill and Ability:

• The ability to anticipate customer needs, multitask and direction quickly
• Working knowledge of point of sale systems.
• Capable of using independent judgment/solid decision making skills ability
• Proven excellence in customer service and experience to interact effectively with guests, all levels of management, associates and clientele, both inside and outside of the organization.
• Self-motivated to accomplish goals, with a strong sense of responsibility.
• Demonstrated excellent written and verbal communication skills.
• Proven job reliability, diligence, dedication and attention to detail.
• Speaks English

Experience:

• A minimum of 1 years experience in all aspects of customer service

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