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Restaurant Captain/Restaurant Supervisor

  • Hạn nộp: 30/04/2019
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
10
Nơi làm việc
Thành Phố Hạ Long - Quảng Ninh
Giờ làm việc
Làm theo ca
Ngành nghề
Ẩm thực
Cập nhật
26/04/2019 14:52

Mô tả công việc

As a restaurant captain you are responsible to promote and ensure guest satisfaction, maintain a safe and sanitary work environment and ensure only the highest quality products are being served.

Establishes rapport with guests to build guest loyalty and gather constructive feedback to ensure satisfaction of every individual guest. Also to handle daily team member relations, and encourage problem solving by team members through proper training and empowerment.

Duties and responsibilities:

• Always greet and welcome guests promptly in a warm and friendly manner.

• Always thank and give fond farewell to guests conveying anticipation for next visit.

• Assist guest with table reservation.

• Assist guest while seating.

• Ensure guest are serviced within specified time.

• Has a good knowledge of menu and presentation standards.

• Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.

• Able to answer any questions regarding menu and assist with menu selections.

• Able to anticipate any unexpected guest need and reacts promptly and tactfully.

• Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm.

• Serve food courses and beverages to guests.

• Set tables according to type of event and service standards.

• Record transaction / orders in Point of Sales systems at the time of order.

• Communicate with the kitchen regarding any menu questions, the length of wait and product availability.

• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.

• Check with guests to ensure satisfaction with each food course and beverages.

• Responsible for clearing, collecting and returning f&b items to proper area.

• Maintain cleanliness of work areas, china, glass, etc. throughout the shift.

• Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.

• Present accurate final bill to guest and process payment.

• Perform shift closing on the Point of sales terminal and tally cash and credit card settlements.

• Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas.

• Ensures that hotel brand standards and SOP's are consistently implemented.

• Work with fellow staffs and manager to ensure that the restaurant achieves its full potential.

• Completes the daily responsibilities that are set for each individual shift.

• Complete closing duties, including restocking items, turning off lights, etc.

• Conducts monthly inventory checks on all operating equipment and supplies.

• Take an active role in coaching and developing junior staff.

• Any other duties related to food and beverage service assigned by the manager


Quyền lợi được hưởng

- Lương cơ bản + thưởng service charge

- Làm việc trong môi trường năng động, chuyên nghiệp

- Có nhiều cơ hội giao tiếp với người nước ngoai

- Hỗ trợ ăn giữa ca, hỗ trợ nhà ở (đối với nhân viên ngoại tỉnh)

- Mức lương cạnh tranh

- Thưởng theo hiệu quả công việc

- Thưởng lương tháng 13

- Và các chế độ phúc lợi khác theo quy định của công ty

Yêu cầu công việc

Knowledge, Skill and Ability:

Good command in both spoken and written English.Should have pleasing personality. Excellent guest service skill. Good knowledge of food and beverage service.

Education and Formal Training:

Diploma or degree in Hotel Management or related field. Familiar with Point of sale systems, MS office, Property management systems etc.

Experience:

2 – 3 years of work experience in Food & Beverage gained from a 5 star international property, along with 1 year experience in a Captain position or a similar role an advantage.


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    • Số 09 - Đường Hạ Long, P. Bãi Cháy, TP. Hạ Long
    • Oakwood Ha Long Oakwood Ha Long is an unique luxury resort along Baichay Coastline offers the most breathtaking scenery towards Ha Long Bay. Discover a haven of opulence in our villas at Oakwood Ha Long, where every detail is meticulously crafted to capture the essence of the bay's tropical beauty. Each villa boasts a private garden, perfect for hosting delightful family BBQ gatherings, creating cherished moments surrounded by nature. For an elevated experience, our sea-view villas redefine luxury by offering exclusive access to a private outdoor pool. Immerse yourself in the joy of shared moments with your loved ones, creating lasting memories through exciting parties and relaxation in the privacy of your own aquatic haven. As our valued guest, you'll enjoy complimentary bicycles, hassle-free private parking, and access to our outdoor swimming pool and well-equipped fitness center. Indulge in a culinary journey at our on-site restaurants or let your little ones explore the wonders of our children's club. Unwind in our shared lounge or stay connected with complimentary WiFi throughout the property. For a touch of relaxation, our accommodation features dry saunas, and in the evenings, you can enjoy curated entertainment or opt for the convenience of room service.

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