Guest Relation Supervisor
- Hạn nộp: 30/04/2019
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Thành Phố Hạ Long - Quảng Ninh
Làm theo ca
Kinh doanh & tiếp thị
Trưởng ca/ Giám sát
26/04/2019 14:52
Mô tả công việc
Include:
- Welcoming guests in a friendly and professional way
- Addressing and escalating customer complaints
- Providing information about facilities, programs and other services
Responsibilities
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Guest Relations Manager when needed
- Record information in the logbook daily
- Ensure compliance with health and quality standards
Quyền lợi được hưởng
- Lương cơ bản + thưởng service charge
- Làm việc trong môi trường năng động, chuyên nghiệp
- Có nhiều cơ hội giao tiếp với người nước ngoai
- Hỗ trợ ăn giữa ca, hỗ trợ nhà ở (đối với nhân viên ngoại tỉnh)
- Mức lương cạnh tranh
- Thưởng theo hiệu quả công việc
- Thưởng lương tháng 13
- Và các chế độ phúc lợi khác theo quy định của công ty
Yêu cầu công việc
Requirements
- Proven experience as a Guest Relations Officer
- Familiarity with hospitality industry standards
- Proficiency in English; knowledge of additional languages is a plus
- Computer literacy
- A customer-oriented and professional attitude
- An outgoing personality
- Outstanding communication abilities
- Excellent organizational and time-management skills
- Diploma or BSc/BA in Hospitality Management is preferred
Yêu cầu hồ sơ
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- Quy mô:
- Số 09 - Đường Hạ Long, P. Bãi Cháy, TP. Hạ Long
Oakwood Ha Long Oakwood Ha Long is an unique luxury resort along Baichay Coastline offers the most breathtaking scenery towards Ha Long Bay. Discover a haven of opulence in our villas at Oakwood Ha Long, where every detail is meticulously crafted to capture the essence of the bay's tropical beauty. Each villa boasts a private garden, perfect for hosting delightful family BBQ gatherings, creating cherished moments surrounded by nature. For an elevated experience, our sea-view villas redefine luxury by offering exclusive access to a private outdoor pool. Immerse yourself in the joy of shared moments with your loved ones, creating lasting memories through exciting parties and relaxation in the privacy of your own aquatic haven. As our valued guest, you'll enjoy complimentary bicycles, hassle-free private parking, and access to our outdoor swimming pool and well-equipped fitness center. Indulge in a culinary journey at our on-site restaurants or let your little ones explore the wonders of our children's club. Unwind in our shared lounge or stay connected with complimentary WiFi throughout the property. For a touch of relaxation, our accommodation features dry saunas, and in the evenings, you can enjoy curated entertainment or opt for the convenience of room service.
Thông tin liên hệ
- P. Nhân sự - linhttm01@premiervillagehalongbay.com