Assistant Spa & Gallery Manager/Trợ lý trưởng bộ phận Spa & Gallery

OPERATIONAL

1. Ensure through effective supervision that all services offered at the Spa are carried out with utmost professionalism, efficiency and courtesy.

2. Oversee, supervise and monitor all facets of daily operations

3. Participate and assist in the development of Job Description manuals for each division

4. Interview, hire, train, supervise and evaluate all supervisors and associate of respective division.

5. Ensure all guests and visitors to Spa leave with a pleasant experience.

6. Maintain and enhance guest satisfaction through effective relations and inter-personal skills.

7. Conduct daily inspection tours of the facility.

8. Ensure facility is clean and well maintained at all times.

9. Assist subordinates during peak periods and during shortage of manpower.

10. Maintain and promote the atmosphere of tranquility and peace in Spa areas at all times.

FINANCIAL

1. Participate and assist in the preparation of Annual Department Budget.

2. Ensure that expenses are in line, or below, with Department’s Operational Budget and that costs are strictly controlled.

3. Introduce improvements and adjustments to ensure the facility is cost-effective.

MARKETING & PUBLIC RELATIONS

1. Attend promotional events as appropriate.

2. Entertain regular and potential clients.

3. Maximize sales of in-house facility, merchandise, and products through effective promotion.

4. Create and present a marketable facility, merchandise display, and program at all times.

5. Liaise with hotel and Corporate Sales & Marketing departments.

ASSOCIATE RELATIONS

1. Ensure all subordinates are punctual for duty in correct uniform with name tags on at all times.

2. Ensure all subordinates project a professional image and pleasant disposition to enhance guests experience at all times.

3. Build an efficient and productive team of associates by taking an active interest in their welfare, safety, training and development, and through effective counseling.

4. Ensure that all associates have a complete understanding of the Spa and hotel’s policies and procedures, rules and regulation.

5. Conduct orientation program and training courses for new associates and regular “refresher” courses for existing associates.

6. Conduct periodical evaluation of associates’ performance and take appropriate corrective measures for improvements.

7. Interview new associates in liaison with hotel’s Personnel Department.

8. Propose associates’ annual vacation and schedule Public Holidays off-in-lieu during off-peak periods.

9. Ensure that the facility is adequately man during peak periods.

10. Take appropriate disciplinary action against repeat offenders of company’s rules and regulations, and policies and procedures.

TRAINING

1. Ensure new associates attend hotel’s orientation program before commencing work in Spa.

2. Ensure that associates are hired according to the requirements and specifications for the appropriate position.

3. Regularly update and improve training to reflect on current industry standards, trends and customers expectations.

• Competitive salary

• Attractive benefits

• General insurance provided for inpatient medical treatment

• Outpatient medical treatment claims

• Opportunity to attend various professional training courses

• Opportunity for promotion and transfer within the group

• Opportunity to experience at Hotels and Resorts belonged to Banyan Tree Group

1. Respond actively and quickly to changes in the Spa operations as dictated by the industry, company or hotel.

2. Undertake any other assignments and duties as may be required from time to time.

3. Ensure that gambling, squabbling, smoking, consumption of alcohol, or the uses of dangerous drugs are strictly prohibited in the premises at all times.

4. Protect and preserve the Company’s interest at all times.

- CV in English with image attached

- Send the updated CV to "Tin đã hết hạn" or apply directly via Hoteljob

Like us on Facebook for more job opportunities at Banyan Tree Lăng Cô and Angsana Lăng Cô

https://www.facebook.com/tuyendunglaguna/

Facebook: Laguna Lăng Cô Tuyển Dụng