Receptionist

Hạn nộp: 30/04/2019
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Huyện Duy Xuyên - Quảng Nam

Giờ làm việc
Giờ hành chính

Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Sân Golf

Ngành nghề
Tiền sảnh

Vị trí
Nhân viên

Cập nhật
12/12/2022 17:17

Mô tả công việc

Prepares and processes all front desk activities, including check-in, check-out, service provision to ensure an optimal level of services and resident satisfaction.
Provides warm welcome to all new residents and streamlines the check-in process.
Handles resident inquiries and problems quickly, efficiently, courteously and in accordance with the Village Code of Conduct and housing policies.
Provides courteous service to residents and responds promptly and tactfully to residents’ requests and enquiries during check-in.
Programs and issues the right room key cards for the residents.
Updates resident information accordingly into the Property Management System.
Arranges room moves for resident as soon as the requests are approved by Village Management and room is available with proper documentation adhered.
Takes immediate action against feedback and ensures residents are satisfied with services.
Operates the telephone switchboard and answers all in-coming and out-going calls including internal communication.
Reports and records repairs and maintenance requests.
Adheres strictly to the standard operating procedures, internal rules and regulations, Code of Conduct and other policies of the Village and the department.
Ensures admin building main entrance, lobby, reception desks and all furnitures are kept clean, organized and secure at all time.
Ensures Front Office logbook is updated and followed up.
Attends shift rotation, communicates through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation.
Maintains complete knowledge of all Village features/service, facilities, room types, room numbers, layout, location, policies, daily house count, expected arrivals/departures, room status, upcoming events.
To comply with all standards of performance, operational policies, practises and procedures.
Other tasks assigned by Staff Village Management.
Prepares and processes all front desk activities, including check-in, check-out, service provision to ensure an optimal level of services and resident satisfaction.
Provides warm welcome to all new residents and streamlines the check-in process.
Handles resident inquiries and problems quickly, efficiently, courteously and in accordance with the Village Code of Conduct and housing policies.
Provides courteous service to residents and responds promptly and tactfully to residents’ requests and enquiries during check-in.
Programs and issues the right room key cards for the residents.
Updates resident information accordingly into the Property Management System.
Arranges room moves for resident as soon as the requests are approved by Village Management and room is available with proper documentation adhered.
Takes immediate action against feedback and ensures residents are satisfied with services.
Operates the telephone switchboard and answers all in-coming and out-going calls including internal communication.
Reports and records repairs and maintenance requests.
Adheres strictly to the standard operating procedures, internal rules and regulations, Code of Conduct and other policies of the Village and the department.
Ensures admin building main entrance, lobby, reception desks and all furnitures are kept clean, organized and secure at all time.
Ensures Front Office logbook is updated and followed up.
Attends shift rotation, communicates through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation.
Maintains complete knowledge of all Village features/service, facilities, room types, room numbers, layout, location, policies, daily house count, expected arrivals/departures, room status, upcoming events.
To comply with all standards of performance, operational policies, practises and procedures.
Other tasks assigned by Staff Village Management.

Quyền lợi được hưởng

Staff Village
Shuttle Bus
Private health insurance

Yêu cầu công việc

Bachelor degree and a higher education completed required.
Two years of experience in similar role in large-scale Hotels/Resorts or Staff Accommodation Facility.
Ability to communicate fluently in the English and Vietnamese language.
Outstanding and professional communication & presentation skills, both oral and written.
Effective at fostering productive relations with peers and residents
Well organized, multitask, detail oriented, problem solving.
Must be able to work self-directed, handle a fast-paced, busy, under pressure and meet deadlines with attention to detail.
Must have the ability to respond to difficult or stressful situations with tact and diplomacy.
Microsoft Office knowledge is required.

Yêu cầu hồ sơ

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

Chính sách nhận xét

Môi trường làm việc5/10

Chế độ đãi ngộ5/10

Địa điểm làm việc5/10

Bình luận (5)
Đánh giá (5)

Đánh giá ẩn danh

Môi trường làm việc

Chế độ đãi ngộ

Địa điểm làm việc

Sắp xếp đánh giá:

Hoiana Resort & Golf

Theo dõi

Chat

Quy mô: 1.000 - 4.999
Tay Son Tay Hamlet, Duy Hai Commune, Duy Xuyen Dist., Quang Nam Province, Vietnam
http://career.hoiana.com/en
Located on a beautiful stretch of coastline just 30km south of Da Nang, Hoiana has fantastic opportunities and competitive salaries across dozens of professions at every level. Take the next step in your career at one of Vietnam’s most sought-after resort developments.