Lobby Attendant

Hạn nộp: 31/05/2022
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
2

Nơi làm việc
Quận Hải Châu - Đà Nẵng

Giờ làm việc
Làm theo ca

Loại hình
Khách sạn/ Khu căn hộ

Ngành nghề
Quản lý, điều hành

Vị trí
Nhân viên

Cập nhật
13/04/2022 10:49

Mô tả công việc

As a Lobby Attendant, you will be responsible for transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Have a good understanding of the Hotel’s emergency procedures, Hotel security, fire regulations and all health and safety legislation and ensure implementation of those related to your department

• Have knowledge of the department procedures and standards; ensure the implementation all department procedures and standards

• Have knowledge of the hotel, its services, and facilities

• Handle equipment, tools, keys and supplies in proper way, kept in good working condition and regularly inspected, following instructions as directed.

• Report maintenance deficiencies and items in need of repair

• Report hazard issues

• Carry out lost and found procedures

• Ensure the standards of cleanliness and orderliness of all working areas

• Be environmentally aware

• Handle guest inquiries, requests and resolves guest complaints using MIR (Make It Right).

• Ensure an exceptional level of customer service delivery at all times by providing personal assistance to the guests with a professional, pleasant and positive manner at all times.

• Be proactive and observant in service to identify guest needs before being asked. etc.

Quyền lợi được hưởng

- Candidates will be provided with job details during interview.

Yêu cầu công việc

What are we looking for?

Lobby Attendants serving Hilton Brand hotels are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Positive attitude

• Good communication skills, fluent in Vietnamese and English

• Committed to delivering high levels of Guest service

• Excellent grooming standards

• Ability to work with ownership as well within a team

• Flexible and reliable

• Excellent attention to details

• A passion for being on a winning team

• Strong work ethic

• Ability to work under pressure

• Flexibility to work late shifts

• Methodical and well organized

• Excellent grooming standards

Yêu cầu hồ sơ

- Full CV

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

Chính sách nhận xét

Môi trường làm việc5/10

Chế độ đãi ngộ5/10

Địa điểm làm việc5/10

Bình luận (5)
Đánh giá (5)

Đánh giá ẩn danh

Môi trường làm việc

Chế độ đãi ngộ

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Sắp xếp đánh giá:

Hilton Da Nang

Theo dõi

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Quy mô:
50 Bạch Đằng, Hải Châu, Đà Nẵng, VN
Hilton Inc is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For 98 years, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. The company is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Its brands are comprised of more than 4,980 hotels and timeshare properties, with more than 800,000 rooms in 103 countries and include Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton Hotels & Resorts, DoubleTree by Hilton, Tru by Hilton, Canopy by Hilton, Curio, Tapestry, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. Visit www.hiltonworldwide.com. You should be very proud to be part of the ‘Hilton family’ and to make a career in the hospitality industry. Hilton Da Nang is a brand new contemporary hotel in the city center of Da Nang. Located at the Han Bridge and the start of the famous Bach Dang Street with a variety of bars and restaurant, the hotel is a 12-minute drive from Da Nang Airport and 5 minutes from the beach. The hotel features 223 technologically advanced and locally inspired guest rooms and suites with views of the Han River. Rooms located on the 11th floor also offers beautiful views of the ocean. For extra comfort and convenience choose an executive floor room boasting ocean and river views combined with exclusive access to the Executive Lounge. Located on the 27th floor, the Lounge provides complimentary breakfast, all-day refreshments and stunning view of city skyline, river and ocean. Hilton Da Nang has the perfect selection of meeting rooms, restaurants, and bars. The all-day-dining restaurant located on the second floor encompasses live cooking stations with a la carte and buffet selections focusing on Asian and international cuisine. Located on the rooftop, The Sail presents the best from the grill, ranging from locally inspired seafood to that familiar burger. Finally, Lobby Lounge is designed for those who look for a great Banh Mi, fantastic cake or want to try an afternoon tea lifted to a new level. Hilton Ballroom boasts a four-meter ceiling and is divisible into two sections to accommodate different types of events. We also have eight meeting rooms to hold smaller business events. Recreational facilities include a heated outdoor pool, a well-equipped gym and outdoor relaxation area on the fourth floor.