IT Supervisor

1. A warm personality, attentive and smartly presentable.

2. Committed to delivering high levels of customer service.

3. Responds courteously and efficiently to queries and problems from guests and system users.

4. Ensures cleanliness of all data equipment and computer rooms.

5. He / She must be a self-starter, alert, energetic, responsible and flexible.

6. Responsible for smooth functioning and co-ordination of vendors for Guest Internet, Property Management Systems - PMS, Point of Sale - POS, IPTV, Telephony systems and other software vendors.

7. Ability to troubleshoot hardware and software problems.

8. Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure.

9. Should be capable of doing Root Cause Analysis on a problem.

10. Good knowledge of server hardware, Disk storage technology, I/O devices.

11. Skilled in usage of system level profiling tools and network monitoring systems to aid in application performance profiling.

12. Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software.

13. Managing Disaster Recovery Process and ensuring regular daily backup is taken.

14. Antivirus setup and day to day support.

15. Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment.

16. Maintains a system error / progress log book and deals with reported problems.

17. Responsible to ensure that IT Audit points are implemented as per relevant Standard operating Procedures.

18. Monitors and maintains proper inventory of hardware and software license.

19. Is aware of IT Security Policies and ensures implementation through regular staff training.

20. Keep updated with latest hotel technology and security risks on a regular basis.

21. Able to perform other IT or Systems related task assigned by the management.

SECONDARY JOB FUNCTIONS

1. Attend designated meetings.

2. Follow up on assignments given by the IT Manager.

- Attractive Salary and Bonus

- Social insurance, health insurance, unemployment insurance according to Labor Laws

- Professional, dynamic working environment with frequent team-building activities

Essential:

1. Vocational training certificate.

2. Previous experience in IT.

3. Three (2) year experience as an IT Supervisor in a 4-star hotel.

4. Fluency in Vietnamese and English, both verbal and non-verbal.

5. Ability to:

• perform job functions with attention to detail, speed and accuracy.

• prioritize and organize.

• be a clear thinker, remaining calm and resolving problems using good judgement.

• follow directions thoroughly.

• understand guest’s service needs.

• work cohesively with co-workers as part of a team.

• work with minimal supervision.

• maintain confidentiality of guest information and pertinent hotel data.

• ascertain departmental training needs and provide such training.

• direct performance of staff and follow up with corrections when needed.

6. Input and access information in the property management system/computers.

7. Proficient use of Smile program

Desirable:

1. College degree.

2. Previous supervisory experience.

3. Previous guest relations training.

Email: Tin đã hết hạn

Địa chỉ: 36 Lâm Hoành, P.Phước Mỹ, Quận Sơn Trà, TP. Đà Nẵng