Reservations Staff

- Take down reservations by phone, fax or any other form of communications and make the reservations or amendments according to the Reservation Procedure.

- To follow-up on billing letters and send out confirmation slip when required during 24 hours.

- To ensure that all Correspondence and billing letter is filled under date/ month/ year sequence or in alphabetical order.

- To inform immediately related department of any last minute VIP’s, suite bookings, same day transportation or any unusual information concerning the expected arrivals for further action.

- To ensure all room reservations are guaranteed during peak periods and festive seasons

- To make sure every single booking must be checked in details information and well managed reservations team

- Follow up group booking by: Cutoff date, deposit, room list, payment on time

- To check booking file in two days and final file booking in details with full information

- To maximize revenue and occupancy by up selling and suggestive selling

- To ensure all reservations queries are replied within 24 hours

- To implement an effective filling system for different types of correspondences daily

- To inform the FO team of any cancellation of room bookings as a results of guest dissatisfaction with services and facilities

- To exercise flexibility in offering room types during low period

- To ensure prepayment is received for travel agents/ groups prior to its arrival

- Answer all phone calls

- Report regularly to superior concerning the daily operation

- Develop knowledge about other departments, their staffing, services and houses off operation in the hotel

- Control the hygiene and cleanliness of work area, equipment and material. Ensure the policies, procedures and rules are clearly understood and followed through

- Ensure that the established quality standard and a high level of work performance are maintained

- Must be conversant with FO Smile system

- Attractive Salary and Bonus

- Social insurance, health insurance, unemployment insurance according to Labor Laws

- Professional, dynamic working environment with frequent team-building activities

Desirable:

1. Some college or training in the Hospitality Industry.

2. Previous experience as a Reservation Agent.

3. Fluency in a foreign language, preferably Korean.

4. Ability to suggestively sell.

5. Ability to input and access information in the property management system/computers.

6. Previous guest relations training.

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Địa chỉ: 36-38 Lâm Hoành, P.Phước Mỹ, Quận Sơn Trà, TP. Đà Nẵng