Housekeeping - Public Area Supervisor

* Manage all special requests made by guests and operational departments

* Ensure consistency within the department Supervise the implementation of housekeeping standards and procedures in relation to: Gardener & Landscape, Contractors, Cleaning service, Maintenance, Stock level

* Recommended changes to these standards and training needs on an ongoing basis

* Maintain a current and thorough knowledge of all housekeeping systems

* Open and close the shift and ensure effective shift hand over

* Manage all department functions including short and long term planning, as well as day to day operations

* Provide the direction for a positive, empowering work environment by setting the example and consistency of day to day work habits

* Solve employee grievances

* Perform work allocations

* Perform public area inspections

* Maintain effective communications with all hotel operational departments to effectively resolve situations impacting guest service or malfunctions of departmental equipment

* Ensure projects are effectively implemented and meets department objectives

* Co-ordinate special projects (eg planting, vermin control, window and carpet cleaning, fix asset inventories)

* Maintain all departmental assets including equipment repairs and maintenance and ensure all departmental areas (FOH and BOH) are maintained, clean, and organized

* Management of lost property for the hotel

* Ensure you have complete knowledge of layouts and facilities

* Manage storage areas

* Maintain adequate stock levels

* Complete stock takes as required

* Operate smooth, efficient, cost effective operation; including labor management, supervision of all aspects of services and inventory control.

* Conducts shift briefings to ensure hotel activities and operational requirements are known

* Proactively greet, interact, and assist hotel & residences staff in a professional manner to foster and promote a cooperative and harmonious work environment, thank them when they lend assistance.

* Respond to and resolve guest and/or employee complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties

* Works with Superior on manpower planning and management needs

* Works with Superior in the preparation and management of the Department’s budget.

* Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.

* Perform any other duties which may be assigned by the management from time to time.

• International working environment with friendly & fun atmosphere

• 5 working-day/week

• Full Social, Health and Unemployment Insurance

• International Training programs

• Uniform and Laundry

• Duty meals

• 24/7 Accident Insurance

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Able to speak, read and write English

• Proficient in the use of Microsoft Office

• Organizational and training abilities

• High School or Diploma in Hotel Administration, Hotel Management or equivalent

• 2 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.

• Type and level of experience required may vary slightly based on size and complexity of operation

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