Operators

• Be well-groomed and personal hygiene is maintained to the standards of IHG.

• Handles all incoming and outgoing calls in a courteous and friendly manner, responsible for accurate connection

• Answers guest’s inquires over the phone and follows up personally to resolve guest request

• Ensures that the guest's name is used where possible in appropriate way

• Be responsible for booking and placing of guest long distance calls correctly

• Performs personalized wake up call efficiently and consistently

• Be responsible for monitoring wake-up call log and takes appropriate action if a call is not answered

• To have full knowledge and understanding of each Department Heads position and their role to know who all members of staff are within the hotel

• To have a complete operational knowledge of the hotel, including geographical layout, services provided and security

• To have thorough and detailed knowledge of hotel facilities and hours of operation, to ensure correct response to guests` questions

• To have knowledge of daily events in the hotel

• Ensure that the working area is kept clean and tidy at all times

• Builds up good working relationships with inter-related departments

• Identity VIP, IHG Rewards Club, regular guests and long staying guests and build rapport to offer personalized service and assistance

• Handles “ Service Center” promptly and follow up that all requests have been responded to the guest’s full satisfaction

• Be aware of any suspicious calls and to deal with these in the correct manner according to company standards, liaising with Duty Manager and Operators Supervisor

• Delivers high quality service to guests. Ensures guest needs and reasonable requests are met

• International working environment with friendly & fun atmosphere

• 5 working-day/week

• Full Social, Health and Unemployment Insurance

• International Training programs

• Uniform and Laundry

• Duty meals

• 24/7 Accident Insurance

* College Degree or above

* Vietnamese - Excellent level, written & spoken

English - Good level, written & spoken

* Team player and ability to work under pressure

* Ambitious and eager to learn and grow

* Computer Skills

* At least 1 year in international hotels in the same position.

* Willing to work shifts and on weekends and public holidays

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