Reservation Agent

Hạn nộp: 31/01/2020
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Quận Hoàn Kiếm - Hà Nội

Giờ làm việc
Giờ hành chính

Loại hình
Khách sạn/ Khu căn hộ Nhà hàng/ Bar/ Pub Công ty Du lịch, lữ hành, phòng vé

Ngành nghề
Tiền sảnh

Vị trí
Nhân viên

Cập nhật
24/12/2019 11:22

Mô tả công việc

The delivery of passionate, innovative, exciting marketing initiatives with consistency and excellent attention to detail.
To contribute to creating a team that provides an exceptional product with exceptional service flexibility and consistency to our customers.
Participate in an environment of learning, enjoyment and involvement where I feel free to contribute towards equilibrium and creating “Hilton Moments”.
Contribute to the team goal of making Hilton Hanoi Opera the market leader.
Positive involvement and interaction with the overall Hilton team both at an individual and team level.
To know who our customers are and provide them with the product and service they expect.
To maximize all revenue opportunities through all channels.
To work with a sales focused attitude and be aware of sales opportunities within the hotel, which will assist, with the maximization of revenue.
To be aware of room conference & events revenue targets and to strive to help the department to achieve them.
Adhere to hotel selling strategy by ensuring the use of Fidelio rate controls through F5 Conference and Events availability.
Increase revenue at point of sale by using suggestive selling and up selling techniques.
To collate reservations from a variety of sources such as faxes, telephone, email and enter them accurately into Fidelio and/or the Conference & Events trucking system.
Able to use knowledge of the hotel, its features, benefits and surroundings in order to be able to effectively advise guests on additional products and services.
Photocopy, fax and file as and when required.
Resolve queries from other departments regarding chargeback authorities and paymasters.

Quyền lợi được hưởng

Attractive salary package + service charge
Annual performance bonus
8hrs/day; 5 days/week
14 annual leave/year
Social insurance, medical insurance, unemployment insurance & accident insurance
Hotel activities, hotel outing
Internal & External training

Yêu cầu công việc

Having diploma from university or college
Good communication & English
Good at dealing with situations
Having experience in reservation department is advantage
Having hospitality attitude

Yêu cầu hồ sơ

Please send your CV to Ms Linh, Cluster Assistant HR Manager
Email: Tin đã hết hạn
Tel: +84 (0) 24 3933 0500

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Môi trường làm việc5/10

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Hilton Hanoi Opera

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Quy mô:
Số 1 Lê Thánh Tông, Phường Phan Chu Trinh, Quận Hoàn Kiếm, Thành phố Hà Nội
https://hanoi.hilton.com
Hilton Hanoi Opera and Hilton Garden Inn Hanoi, two of the leading luxury hotels in Hanoi managed by Hilton Hotels Corporation. Located in the heart of Hanoi adjacent to the magnificent Hanoi Opera House, the Hilton Hanoi Opera hotel features 269 rooms, all well-appointed and luxuriously furnished to provide the utmost comfort. Hilton Hanoi Opera features 5 dining and entertainment outlets, offering guests choice of international cuisine, Vietnamese cuisine, sports bar snacks and drinks, or lounge cocktails. The hotel offers meeting and banquet facilities with state-of- the-art technical support, and a Business Center with dedicated team members working behind the scene to ensure the success of all functions.