Security Supervisor/ Giám sát an ninh

GENERAL MISSION

- To coordinate the Security of the Hotel as a whole, taking into consideration liaison with the outside security firm.

RESPONSIBILITIES AND MEANS

- Responsible for maintaining the highest level of Security within the Hotel at all time whilst on duty. (Refer Organization Chart)

ADMINISTRATIVE RESPONSIBILITIES

- Conform to and enforce policies and procedures & rules and regulations as laid down by ACCOR and the Hotel in order to achieve the highest levels of uniformity and guest service.

- Performs special duties as required by the Security Manager or Senior Assistant Manager Security..

TECHNICAL RESPONSIBILITIES

- Maintain a Hotel logbook on incidents, complaints etc. and refer them, if required to the appropriate department for follow up action.

- To attend regular operational meetings to review, monitor, adjust and upgrade the performance of the Department as a whole, explaining new direction and policies and procedures at the same time.

- To be aware of the Security policies and procedures of the hotel, and ensure that at all times in all area of the Hotel that they are being strictly adhered to.

- To be aware of the Fire and Emergency procedures, and your Departments responsibility in an emergency.

COMMERCIAL RESPONSIBILITIES

- To handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients, customers and guests of the Hotel.

HUMAN RESOURCE RESPONSIBILITIES

- Have a good relationship with all colleagues.

- Be understanding, supportive, encouraging and helpful to all.

RELATIONS

- Reports directly to the Resident Manager.

- Work closely with other Departments of the hotel, and attend regular meetings on a periodical basis.

- Participate in providing and receiving constructive criticism with regards to the Department and the Hotel as a whole, in order to improve efficiency, productivity and guest service.

REPLACEMENT AND TEMPORARY MISSION

- To perform other related duties and special projects as required by the Resident Manager, both within and outside the hotel.

Thân thiện, nhanh nhẹn, có khả năng làm việc nhóm, có tinh thần trách nhiệm.