Marcom Manager

• Provides exceptional services to guests and internal customers in other department at all time to maintain positive interactions with good working relationships.
• Assists in the implementation of the hotel’s Marketing Strategy to achieve and exceed forecasted revenue figures.
• Ensures that Marketing activities are aligned with the Corporate Marketing Strategy, and the Hotel Actions have been implemented where appropriate.
• Assists in the preparation and update of the Departmental Operations Manuals.
• Attends regular departmental marketing communications meetings and ensure departmental briefings and meetings are effective and conducted as necessary.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.
• Maximises associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
• Assists with establishing annual marketing communications budgets, including above the line advertising, public relations, sales promotions and publicity that will form part of the hotel’s business plan.
• Maintains complete records of all media and purchase agreements, contracts and quotes for the hotel.
• Assists in monthly re-forecasting and managing costs based on key performance indicators.
• Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information
• Establishes an annual and fully integrated communications programme with measurable objectives, strategies and action steps.
• Assists in the preparation, utilisation and update of an Annual Marketing Plan, broken down as necessary by division and/or department.
• Develops and maintains active contacts with the press and key media people, and evaluates all media solicitations and exposures.
• Monitors all current attitudes and public statements concerning the hotel in foreign and local media.
• Ensures adequate targeted publicity and coverage of the hotel’s positioning, promotional programmes, corporate image building and other activities.
• Assesses advertising needs and opportunities for the hotel and obtains initial approval of local media campaign proposals from General Manager.
• Recommends and develops proposals and directs and implements below the line sales promotions, with external partners such as credit card companies, banks, department stores, airlines, etc. to support the advertising and sales campaigns.
• Closely works together with other departments to assess and support their internal and external communications needs.
• Develops good community contacts among government, businesses, associations, etc. and represents the hotel at public functions.
• Maintains a perpetual analysis of competitor’s marketing and communication activities in the local market.
• Assists the General Manager by maintaining accurate records of up to date marketing expenditures, future commitments and remaining budget for the year.
• Serves as the Webmaster for hotel’s Webpage and Internet related exposure and advertising.
• Be aware of community, business, political and social factors that may affect the hotel’s financial performance.
• Establish annual e-commerce plan with Director of Marketing to support overall hotel marketing goals
• Manage content updates of all hotel sites including property, mini and local language sites and worldwide guide site.
• Marketing communications for all online marketing promotions and ensure compliance of brand standards
• Understands and strictly adheres to Rules and Regulations established in the Associate Handbook and the Hotel’s policies concerning fire, hygiene and health and safety.
• Maintains strong, professional relationship with the relevant representatives from business partners and other organisations.
• Attends training sessions and meetings as and when required.
• Carries out any other reasonable duties and responsibilities as assigned

Benefits:

- Full-time employee:

+ Bonus on Public Holiday

+ 13th month salary

+ 02 meals / shift

+ Working time: 05 days / week, 02 days off / week

+ Hotel uniform & laundry

+ 24/7 accident insurance with Social Insurance, Health Insurance, Unemployment Insurance

+ Annual team building and outing trip

+ Talent development program for outstanding employee

• Highschool/College/University degree or equivalent
• Previous training and experience in hospitality
• Be responsible and able to work under pressure
• Good communications
• Good level of spoken and written English

Email HR Dept. : Tin đã hết hạn