General Manager- NINH VÂN

• The General Manager is responsible for achieving optimal guest satisfaction and a good working environment to attain all set objectives.

• As a hostel manager, you are expected to champion the VBH culture through your team.

• Identify training needs of all hostel crew, schedule and conduct various crew training sessions as well as on the job coaching.

• Control hostel environment to ensure it carries the VBH Vibe, ultimately leading to guest comfort and satisfaction.

• Strive to meet VBH KPIs, by having a good understanding of what they are and creating action plans or solutions on how to achieve them.

• Ensuring that all guest issues are handled in a professional and efficient manner.

• Be well informed about industry competitors and leaders. Have a good understanding of the desires and needs of the backpacker market and be aware of happenings within the industry.

• Pioneer new ideas with regards to all aspects of the hostel to contribute toward improving our business.

• Attend and actively participate in weekly management meetings. Voicing an opinion of where all services can be improved or changed where necessary.

• Schedule and conduct weekly shift managers meetings.

• Together with the Hostel Supervisor and Head of Departments recruit, interview and hire hostel crew as required.

• Motivate staff and maintain a positive work environment, while continually promoting the VBH culture.

• Prepare weekly operational reports, including but not limited to sales, survey results and shift reports. Be prepared to present and discuss findings in weekly meetings.

• Carry out performance reviews, assess critically and deliver praise where warranted. Review and formulate action plans accordingly.

• Encourage and co-ordinate ideas from your team for hostel events. Schedule regular events within the hostels to entertain and retain guest business.

• Promote interaction between hostel crew and present and future guests through the use of social media and other channels.

• Maintain a strong and efficient two-way communication with the Hostels Business Leader.

• Establish and maintain a clear presence in the hostels.

• Be a great host by making people feel welcome, inspiring fun amongst guests and your team.

• Be able to facilitate social engagement and make new friends.

• Strong leadership skills.

• Excellent communication skills, good English is essential.

• Strong team work.

• Good decision making and judgement skills.

• Problem solving.