Phó phòng Kinh doanh (Assistant Operations Manager)

1. General Tasks

Responsible for all stores/ restaurants in the airport. The Assistant Operation Manager is responsible for increasing sales and profits through financial management and leadership practice provides leadership, direction and support to the Operation Manager / Operation Director / Airport Manager with the overall goal of ensuring the effective operation and success of company restaurants/store. The Assistant Operation Manager consistently demonstrates as well as enforces company policies, practices and procedures.

2. Essential Responsibilities

Sales and Profits.

• Develops and implements creative and targeted sales-building strategies for assigned company restaurants to ensure optimal sales and earnings.
• Assists in the annual preparation of sales projections, expense budgets, and capital expenditure budgets.
• Meets or exceeds budgeted sales in the airport
• Maximizes profits and Area by controlling expenses within established budget guidelines.
• Identifies, evaluates and responds appropriately to labor efficiency problems.
• Monitors restaurant management and employee schedules.
• Assists restaurant management in identifying sales growth opportunities in restaurant merchandising and local restaurant marketing ideas.
• Executes and follows up on the financial results on a period basis.
• Executes and is accountable for all controllable financial results on a period basis according to plan.

Operations and Quality Standards.

• Ensure all restaurants meet or exceed Operations and Quality Standards.
• Performs visitations of each restaurant/stores on a period basis to ensure each restaurant management staff understands strengths and developmental opportunities as they relate to quality standards and should complete the Action Report for each visit.
• Follows up action plan for long forms.
• Ensures professional restaurant and team image through rigid adherence to restaurant cleanliness, uniforms, and appearance standards.
• Responsible in providing direction to the restaurants/stores management staff with regards to achieving the standard
• Carries out any other reasonable duties and responsibilities as assigned

Recruiting and Retention

• Responsible for management staffing, training, retention and turnover.
• Maintains management staffing in each Area according to budgeted levels.
• Forecasts management staffing needs with People Services Recruiter.
• Creates and maintains plan for developing internal candidates for promotion.
• Conducts interviews with appropriate Structured Interview Guide and background process.
• Utilizes exit interview process with all management that leave the company.

Training

• Conducts training for managers on new products and refresher training as necessary.
• Trains Manager in changes in company policy or procedures.
• Aids Managers in identifying potential problems and develop solutions.
• Trains Managers in use of performance development forms.
• Ensures proper training of Manager Trainees and monitors effectiveness of training stores.

People Development

• Develops managerial and leadership abilities of restaurant management staff.
• Reinforces Core Values consistently.
• Conducts meetings with restaurant management team on a regular basis.
• Ensures General Managers have meetings with restaurant staff on a regular basis.
• Conducts performance development review on restaurant management team.
• Provides coaching and feedback on an on-going basis.
• Demonstrates positive workplace practices as outlined in the Performance Development document

Employee Relations

• Accurately and consistently documents performance appropriately by using the performance counseling process.
• Responsible for following the approved termination process as outlined in the Company Employee Handbook.
• Uses consistent practices in managing performance problems.
• Conducts investigations as required for cash, harassment or any unfair employment practices.
• Coach restaurant management for improved performance.
• Identifies, evaluates and responds appropriately to labor efficiency problems.
• Works with restaurant management team to define potential issues/problems and assist the restaurant management team in building solutions.

Policies and Procedures

• Ensures compliance on procedure outlined in the Operations Manual and other company reference manuals.
• Ensures compliance on company cash control, and safety and security policy.
• Monitors Internal Audit Controls within each restaurant on a frequent basis.
• Ensures accidents and incidents are reported to Risk Management in a timely manner.

Administration

• Completes all required financial reports accurately.
• Responds to weekly and period P& L statement and take corrective action as necessary.
• Reviews all other company generated reports to ensure that proper control and performance is being maintained.
• Reports weekly numbers to Regional Director in a timely manner.

Community Involvement

• Identifies opportunities for partnerships with local organizations.
• Promotes corporate citizenship.
• Actively participates and encourages restaurant management teams’ involvement in Brand sponsored activities.

• Salary: negotiated
• Meal card
• Free parking card
• Bonus and 13th salary as Company's Policy
• Accident 24/24 & Health Care Insurance
• Social Insurance based on negotiated salary 
• To be trained by advanced management courses.
• Work in professional, dynamic environment

• Hospitality management Degree.
• Minimum qualifications needed to perform essential job functions .
• Having the same position in related industry or 4 -5 stars hotel .
• Good communication in English and Vietnamese
• Management and leadership skill, problem solving, delegation, motivation and performance management skills.
• Previous Food and Beverage experience ideally in a QSR environment
• Be willing to make an extended commitment to the role
• Demonstrate understanding of QSR process and procedures
• Demonstrate sound financial understanding of QSR operation.

- Copy of Relevant Degrees & Certificates