Guest Relation Manager (Japanese speaking)

Hạn nộp: 31/05/2019
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Quận Hoàn Kiếm - Hà Nội

Giờ làm việc
Làm theo ca

Loại hình
Khách sạn/ Khu căn hộ

Ngành nghề
Tiền sảnh

Vị trí
Trưởng ca/ Giám sát

Cập nhật
23/04/2019 18:17

Mô tả công việc

RESPONSIBILITIES:

The Guest Relation Manager acts as a link between our Customers and Management. They are to maintain a Supervisory role over the Front Office sections in order to ensure a high level of customer service is maintained at all times.

Welcome guests to the hotel and bidding farewell upon departure.

Tabulation of departure interview and have this recorded in Lobby Manager log book

Provide information to guests on ‘things to do’ in Hanoi.

Report on feedback to the Front Office Manager to help improve the hotel’s services.

Development of business in conjunction with airlines, travel agents, association, commercial firms and government bodies.

Making recommendations to the Front Office Manager on improvements in coverage or changes to sales plans or procedures to meet competition.

Is responsible for keeping all sales records.

Attend meetings to report and discuss the past and future sales activities.

Assist in the handling of large groups, meetings or conventions.

To follow-up, finalize sales and coordinate requirements with Department Heads and relevant Departments e.g. F&B, Housekeeping, Public Relation, Accounts.

To attend functions or events within the hotel for business which has been secured to ensure that the requirements of the clients are met.

Any other duties assigned by the Front Office Manager if and when required.

OTHER CONSIDERATIONS:

Be able to inform or explain to hotel guests on room facilities, hotel facilities and house entertainment, in-house promotions as and when required.

Be fully knowledgeable on relevant information relating to hotel facilities, and on all places of interest in Hanoi and capable to offer first-hand information as and when required or requested to do so.

Be able to assist the hotel guests, as and when assistance is called for.

Have a good knowledge of the hotel and city so as to promote these facilities as and when required.

To regularly attend pre-shift briefing and Communication meeting required or requested by the Concierge and Front Desk.

The Management reserves the right to alter or nullify all preceding clauses as mentioned above, or to add a new any other instructions deem fit from time to time by the Management.

Be properly attired when on duty and to have discipline at all times.

To report to the Front Office Manager on any comments, complaints, observations or irregularities within the hotel premises, mentioned or reported to his attention by the hotel guests, executives or staff.

Quyền lợi được hưởng

Attractive salary package + service charge

Annual performance bonus

8hrs/day; 5 days/week

14 annual leave/year

Social insurance, medical insurance, unemployment insurance & accident insurance

Hotel activities, hotel outing

Internal & External training

Yêu cầu công việc

Able to work in different shift.

Must be pleasant personality.

“Can-do” attitude and good judgment, people management & leadership.

Must speak fluent English & Japanese.

•3 to 5 years experience in Front Office, 3+ years in supervisory capacity.

Yêu cầu hồ sơ

Please send your CV to Ms Linh, Cluster Assistant HR Manager
Email: Tin đã hết hạn
Tel: +84 (0) 24 3933 0500

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Hilton Hanoi Opera

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Quy mô:
Số 1 Lê Thánh Tông, Phường Phan Chu Trinh, Quận Hoàn Kiếm, Thành phố Hà Nội
https://hanoi.hilton.com
Hilton Hanoi Opera and Hilton Garden Inn Hanoi, two of the leading luxury hotels in Hanoi managed by Hilton Hotels Corporation. Located in the heart of Hanoi adjacent to the magnificent Hanoi Opera House, the Hilton Hanoi Opera hotel features 269 rooms, all well-appointed and luxuriously furnished to provide the utmost comfort. Hilton Hanoi Opera features 5 dining and entertainment outlets, offering guests choice of international cuisine, Vietnamese cuisine, sports bar snacks and drinks, or lounge cocktails. The hotel offers meeting and banquet facilities with state-of- the-art technical support, and a Business Center with dedicated team members working behind the scene to ensure the success of all functions.