Door man/ Door girl

• Present a smiling and welcoming personality to guests at all times.

• Ensure a high level of service and assistance to all arriving and in house guests

• Greet arriving and departing guests, direct traffic at the main entrance and offer luggage assistance to guests

• Read luggage tags and provide claim tickets for accurate delivery of guest items

• Retrieve, move, place and store guest items including, but not limited to, packages, luggage and boxes from vehicles and the luggage storage area

• Respond to guest inquiries and requests and resolve guest issue in a timely, friendly and efficient manner

• Arrange guest transportation (i.e. taxi cabs), as needed

• Liaise and support concierge, reception and security teams

• Ensure accurate recordings of arrivals and departures.

• Ensure correct and secure storage procedures are carried out.

• Assist the bell captain and /or concierge in keeping the public area clean and tidy.

• Support the bell captain / concierge in various duties

• Ensure prompt handling of any errands.

• Be familiar with all facilities and services within the hotel. Offer general information as required.

• Be familiar and knowledgeable about local area, including but not limited to attractions, restaurants and shops

• Maximize sales and revenue for the hotel

• Report any suspicious person or luggage to the Concierge

• Responsible for hosting and lowering the flags and ensure their cleanliness.

• Perform any tasks as delegated by the superior.

• Comply with all company policies.

• Comply with all systems and procedures as per the Front Office Manager.

Please send your CV to Ms Linh, Cluster Assistant HR Manager
Email: Tin đã hết hạn
Tel: +84 (0) 24 3933 0500