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F&B Order Taker

  • Hạn nộp: 29/11/2019
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
2
Nơi làm việc
Quận Sơn Trà - Đà Nẵng
Giờ làm việc
Làm theo ca
Ngành nghề
Ẩm thực
Cập nhật
14/02/2022 13:39

Mô tả công việc

Responsible for answering all telephone calls and prioritizing said calls.

Should have very good telephone etiquettes.

Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly.

Should have good knowledge of room service menu's and on going promotions in other F&B outlet.

Should be able to provide recommendations and suggestions to guests upon request.

Be knowledgeable of all services, facilities and products offered by the hotel.

Consider the satisfaction of all guests by ensuring prompt, courteous and efficient service at all times.

Display excellent conversation skills and selling techniques at all times.

Pay attention to guest orders, and know the menu thoroughly.

Write down all information’s clearly. Highlight special requests.

Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability.

Approximate delivery time is given to the guest according to this time evaluation system established by the Outlet Manager and the Sous Chef.

If the order has not been sent up by this time, a call must be placed to the guest to apologies and re-evaluate the delivery time.

Ensure correct posting in POS system for communication to the service and kitchen department.

Able to perform all duties and tasks per the tasks required at the outlet.

Assist the department to drive guest satisfaction by providing consistent guest experiences.

Coordinate with Room Service Waiter/ Waitress, Captains & Minibar Attendant.

Report positive and constructive guest feedback to the manager.

Promptly handle guest queries, complaints and all issues in a professional manner.

Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives or suggestions to guests.

Ensure proper handover is given to the next shit and also to the IRD manager.

Report cleanliness and maintenance issues to the immediate supervisor

Assist in carrying out scheduled inventories of products and operating equipment.

Ensure that the place of work and surrounding area is kept clean and organized at all times.

Ensure proper appearance and grooming while on duty.

Perform any other assigned reasonable duties and responsibilities as assigned.

Quyền lợi được hưởng

- Working with expat environment;

- Competitive salary package;

- Health Care and/or Accident Insurance;

- 12 - 18 days of Annual Leave depends on level;

- Uniform Laundry by the Company;

- Daily meals, Officer Check, privileges of using Hotel services,...;

- Others attractive benefits,....;

Yêu cầu công việc

Creative, well organized, able to work in shifts and under high pressure

Knowledgeable about spa products, gym equipment

Good up-selling and consulting skills

Excellent multitasking skills

Good English and Vietnamese communication skills

Computer skills (Word, Excel, Internet browsers, POS system)

Able to lead, supervise and monitor associate performance

High school diploma Certificate(s) in spa service, massage techniques training is preferred

At least 2 years of related work supervisory experience

Yêu cầu hồ sơ

*CV/ Resumé for application should be made in English.

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ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Sắp xếp đánh giá:

  • Quy mô:
  • 92 Võ Nguyên Giáp, Mân Thái, Sơn Trà, Da Nang, Vietnam
  • http://seldemerhotelandsuites.com/
  • Sel De Mer Hotel & Suites, a 5-star boutique hotel, will open in 2019. With 164 thought rooms and suites designed in a great modern style, homey. Onsite facilities include 3 restaurants and bars, wellness area, infinity pool, children's playroom. Sel De Mer Hotel & Suites promises to be a great highlight on the tourist map in Da Nang Location: 92 Vo Nguyen Giap, Man Thai Ward, Vo Nguyen Giap Street, Man Thai Ward, Son Tra District, Danang City.

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