Front Office Supervisor
- Hạn nộp: 21/11/2020
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Quận Hoàn Kiếm - Hà Nội
Làm theo ca
Tiền sảnh
Trưởng ca/ Giám sát
20/11/2020 13:46
Mô tả công việc
• Ensure outstanding customer care at all times.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
• Arrange FO staff’s shift; supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Check all billing instructions are correctly updated
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
• Responsible for assisting guests with check-in and check-out, up-selling the service which include F&B, Spa, Tour,…
• Other Taskes assigned by Hotel manager & FOM
Quyền lợi được hưởng
• Follow the reviews and rewards according to the system.
•Competitive package of salary and benefit.
• Insurances paid in according with the law
• Enjoy 12 days full of leave per year
• The La Sinfonía team always accompanies the associates' Indiviual development plan
Yêu cầu công việc
• University Degree in Tourism
• Fluent English
• At least 2 years in a similar position in hotels with same category
• Computer Skills & to be fluent with Smile system.
Yêu cầu hồ sơ
1. Submit online via email
Email: Tin đã hết hạn
2. Directly at the office at 5th Floor, 27 Hang Bai, Hoan Kiem, Hanoi
Contact Name: Ms. Chi - Phone number:0975 856 683 | 0968 297 188
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- Quy mô:
- 33 - 35 Hàng Dầu, Hoàn Kiếm, Hà Nội; Số 1, Cầu Gỗ, Hoàn Kiếm, Hà Nội; Số 12-14 Đình Ngang, Hoàn Kiếm, Hà Nội
- http://www.lasinfoniadelreyhotel.com/
La Sinfonía Del Rey is our first destination hotel and part of the La Sinfonía boutique hotel group in Hanoi. Located right in the heart of the Old Quarter and just few steps away from Hoan Kiem Lake, we are committed to bringing the most authentic but not less comfortable experience during your stay in Hanoi. Inspired by a Vietnamese historical story, the name "La Sinfonía Del Rey" ("The Symphony of the King") reflects an association with the Legend of the Returned Sword, in which King Le Loi returns a sword used to defeat invaders in battle to the sacred turtle living in Ho Guom. Containing Hanoi's cultural quintessence and values, our hotel strives to harmonise the uniqueness of local taste with our world-class facilities and services. Here in La Sinfonía Del Rey, you can certainly feel safe, transquil and comfortable while still immersing yourself in the mythological and dreamlike atmostphere of the centuries-old capital.
Thông tin liên hệ
- Ms Bích