RESERVATION SUPERVISOR-

Main Purpose of Job: To maximize reservations and group booking revenue, provide an accurate and efficient reservations service that ensures customer delight and maintains a high conversion rate. To supervise the Reservations team ensuring that resort’s standards are maintained at all times, and that communication with the operation and sales teams is effective.

Duties

• Produce and check daily reports, ensuring that the previous day’s reservations are accurate and confirmations are sent.

• To effectively communicate with the Clients throughout the booking process, ensuring we have a full understanding of the Clients’ requirements and identify areas for future business opportunities.

• To ensure that all telephone, fax and Internet enquiries received from Clients are handled to a high quality standard.

• Monitor incoming bookings and flagging any concern dates.

• Liaise with Front Office and Operation Team regarding FAM Trip, Site Inspection, Allocation and special requirements.

• Monitor, review and develop the department’s procedures to ensure that they remain efficiently.

• To receive, handle and convert all new enquires in line with the Sales strategy and ensure all Clients receive a consistently high standard of service throughout the booking process.

• Accurately input reservations into the Resort’s system to match with the selling program.

• To actively up-sell and cross-sell the products and facilities of L’Alya Villas, especially spa, excursions and restaurants.

General

• To be fully conversant with all L’Alya Villas products and services, in order to give potential and existing Clients accurate information in a professional and timely manner.

• To act as an ambassador for the L’Alya Villas brand at all times and to ensure resort’s values are upheld to both external and internal contacts, through appropriate behavior and performance.

• To undertake any other duties as requested by the Senior Management team, in accordance with the scope and responsibilities of the role.

• Proficient in general computer knowledge

• Refined English verbal, written and listening communication skills.

• Significant experience of Smile or Fidelio (reservations systems).

• 2+ years Resort/Hotel Reservations experience preferred.

• A true desire to satisfy the needs of others in a fast paced environment.

• Thoroughness.

• Organization.

• Readiness to take the initiative.

• 2 year related experience or an equivalent combination of education and experience pu

• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Problem solving and organizational abilities.

• Proficient in the use of Microsoft Office, power point

• Fluently speaking and writing skills in English and Vietnamese

• Có thể nộp hồ sơ bản photo, bổ sung bản công chứng sau khi trúng tuyển. 

Địa điểm nhận hồ sơ:

Tại Nha Trang: Công ty Thanh Vân, Tầng 3, Ariyana Smart Condotel, 18 Trần Hưng Đạo 

Tại Ninh Hòa: Bến tàu Khu nghỉ L’Alya - thôn Tân Thành, xã Ninh Ích, Ninh Hòa

Email: Tin đã hết hạn

Điện thoại: (0258) 3624007- Phòng Nhân sự (Giờ hành chính)

Hotline tuyển dụng 24/7: 0906498964 (Ms Quỳnh)