Hostess cum Cashier/ Nhân viên lễ tân kiêm thu ngân nhà hàng

HOTEL DESCRIPTION

Hai Phong, the third largest city in Vietnam is also the most important seaport in the northern part of the country. The city is located only a couple of hours from Hanoi (120km).

Mercure Hai Phongis located 5 minutes from Cat Bi International Airport.

The property includes 176 hotel guest rooms and 57 serviced apartments. Other facilities are: 01 cuppa bar, 01 ballroom, 06 meeting rooms, 01 swimming pool and 01 restaurant.

Main responsibilities

- To greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name.

- To open doors, welcome and greet guests coming and leaving the hotel.

- To use visual cues to seat Guests in either the bar or dining area depending on their preference.

- To inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff.

- To observant to Guests’ needs throughout dining experience to ensure they receive high quality service

- To be smiling, to show warmth towards guests.

- To recognize regular guests, VIPs and try to remember guest names.

- To help guests with parking: call for staff to come and park guest cars at the right place, register to control, give receipts to guests and call for staff to return guest cars if required.

- To keep the front area heading to the Restaurant clean.

- To follow up, update and send reports of costs to Accounting Department everyday. To carefully check all notes in arrival lists of departments related to payment.

- To check all credit cards to ensure there will be no refusal of payment, to grasp all pay ability of each guest.

- To check all income and expenditure documents, print invoices and take cash according to the bills.

- To exchange foreign currencies, to exchange travel checks for guests as prescribed.

- To record and check rack rates, update the prices applied for specific types of customers according to pricing policies of the hotel at the current time.

- To keep the strongbox safe.

- To ensure the advance payment for guests, any changes in bills must be confirmed by guests’ signature and approval of authorities.

- All records of changes in payment must be enclosed in guests’ documents and forwarded to Accounting.

- To save all payment documents as prescribed in the hotel.

- To inquire and regularly update policies, regulations related to the profession.

- To carry out duties assigned by senior.

Candidates will be provided with more job details during the interview.

Skills / Qualities / Kỹ năng và Phẩm chất

• Good at writing and communication in English..

• Extremely high spirit of Customer Service.

• To be upbeat, outgoing and positive.