Reservation Manager
- Hạn nộp: 30/06/2019
- Mức lương: 12 - 20 triệu
Thông tin cơ bản
1
Huyện Hàm Thuận Nam - Bình Thuận
Làm theo ca
Resort/ Khu Du lịch
Tiền sảnh
Trưởng ca/ Giám sát
10/06/2019 14:06
Mô tả công việc
POSITION SUMMARY :
Ensures the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target.
Supervising General Job Performance of reservation staff implementing of policies and procedures under guidance of Front Office Manager, training, responsible and perform any other duties might requested by Front Office Manager or Room Division Manager.
RESERVATION MANAGER DUTIES AND RESPONSIBILITIES :
• Having knowledge of entire Reservation Procedure according to International Hotel manual system.
• Responsible for Resort and Local Reservations and Reservation - Links to Best Western World Wide.
• Handling of correspondences, sorted - out letters, telexes, fax, cables which are checked already by Front Office Manager.
• Allocate daily tasks to Reservations staff.
• Review reservation booked daily.
• Review arrival report daily.
• Responsible for preparation of occupancy forecast.
• Responsible for training staff.
• Responsible for implementation of policies and procedures.
• Responsible for recording Company/Travel Agent Rates both in system and correspondence file.
• Liaise with Sales Department in regards to occupancy, Rates Reservation's Analysis.
• Identify Top Producing Accounts ensure proper recognition by Reservation staff.
• Knowledgeable in hotel and guest room facilities/services and ensures reservations agents are equally knowledgeable.
• Responsible for various Production reports and supply to each department concerned.
• Monitoring Telephone Manner and general performance of reservations staff daily.
• Ensure special handling of repeats guest and very VIP guest.
• Observes and ensures that proper telephone manners are maintained at all times.
• Monitors and coordinates group reservations activity with the Sales Department and Revenue Manager.
• Follows up tentative bookings and update reservation status.
• Reviews no-show and cancelled reservations and processes charges according to hotel’s policy.
• Review room blocking for Long Stay. Suites and special group request.
• Supervising of Group Reservations.
• Maintain cordial relations with commercial clients.
• Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action.
• Responsible for work schedule.
• Responsible for maintaining a Neat and Orderly position at all times.
• In general, perform any other duties might requested by Front Office Manager or Room Division Manager.
Quyền lợi được hưởng
- Accident Insurance 24/24.
- Social, Unemployment and Medical Insurance as Labor code.
- Salary: 15-18million VND
Yêu cầu công việc
REQUIREMENTS:
- Bachelor’s degree or Diploma in Food & Beverage, Hotel Management or related field preferred.
- 6 years hotel/ resort management experience
- 3 years working experience in similar position
- Good appearance, well groomed and healthy
- Able to work under high-pressure.
- Good communication skills in both Vietnamese and English.
- Strong interpersonal skills.
- Negotiation skill.
- Good at selling technique
- Creativity.
- Solving problem skill.
- Good training skills
- Have “Can do” attitude.
Yêu cầu hồ sơ
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
- Quy mô:
- Hon Lan, Tan Thanh Commune, Ham Thuan Nam District, Binh Thuan Province, Vietnam
- https://www.princessannam.com
PRINCESS D’ÂNNAM Resort & Spa is a Small Luxury Hotel ™, located 150 km north-east of Ho Chi Minh City, near PhanThiet. Designed by world-renowned architect Tan Hock Beng, the resort features 57 villas in elegant post-colonial architecture; a stunning 1,800m2 Spa overlooking the East Sea, and a unique Ginger Garden by Alan W. Carle. The Resort is located on the pristine Ke Ga bay, facing a century-old French light house, amid natural beauty.
Thông tin liên hệ
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